Job Information
IHG Guest Experience Agent - Holiday Inn Singapore Clake Quay in Singapore
Guest Services Agent are the key point of contact for our guests. They are reliable, highly motivated and multi-skilled employees who efficiently make reservations, answer calls/inquiries, provide reception services and food & beverage services throughout the hotel. They work in close coordination with all employees and outsourced staff in the hotel and are dependable in meeting the needs of our guests throughout their stay.
Your Day-to-Day Job Responsibilities:
Financial Returns
To assist the Duty Managers in the hotel's revenue growth by leveraging on the company's systems, procedures and business processes
Handling Guest check out and billing in anefficient, friendly and hassle-free manner
Guest Experience
Check Guests In – Efficiently Greet, register and confirm guest particulars and payment details upon check in. Issue keys
Check Guests Out - Print and confirm details of payment and bill for guests upon check out
Answer any guests enquires practically and simply in adherence to brand standards
Handle guests' complaints appropriately adhering to brand standards or direct them to Duty Managers
Handle cashiering, payment and foreign currency exchange accurately
Reliably handle all special needs and requests of guests and repeat visitors
Demonstrate BrandHearted behaviours by maintaining compliance with all brand standards, behaviours, hallmarks and license agreement mandates
Retrieve and print Arrival/Departure Report, Backup Report and Trace Report from Opera PMS for daily room allocation
Accurately Enter/Update Reservations
Handle Telephone Enquires efficiently and effectively
People
Promote the Holiday Inn Express ‘one team approach’ and reliable service through daily communication and coordination with all team members
Participate in programs that drive improvements in team member engagement and are aligned with the ‘Make Every Interaction Count’ brand service behaviours
Perform in a self sufficient way in line with business requirements
Responsible for Priority Club Rewards (PCR) Enrolment & Recognition
Great Room - Process Guest Food and Beverage Order, Clear Tables (The Great Room)
Refresh Food and Beverage in The Great Room
Meeting room - Set up Meeting Room, Make Tea and Coffee, Clean Meeting Room
Clean and Organize Guest Areas and Pick up debris throughout Public Areas
Updating constantly on local knowledge to improve the guest experience
Responsible Business
Ensure own productivity and that of the team on a day-to-day basis by planning and assigning work and establishing performance and development goals as set by the Duty Managers
Contribute by participation in compliance with federal, state and local laws and safety regulations
What we need from you
Guest Services Agent will efficiently and effectively create a friendly and efficient guest experience throughout the hotel consistently. They will support the ‘one team’ approach to deliver the Holiday Inn Express brand standards.
Great communication skills and basic computer literacy
A positive and keen to learn attitude
Must be proficient in written and spoken English and with good communication skills
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.