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Fujitsu Global Head of Intelligent Infrastructure Management (RIM, Networks & 5G) in Poland

At Fujitsu, we have embarked on an integrated approach to digitally transform our business and practices, to strengthen Fujitsu's competitiveness in the digital age.

Global Head of Intelligent Infrastructure Management will be responsible to develop and implement the Intelligent Infrastructure Management Service Line, contributing for the transformation in our Global Delivery Unit into the Future Mode of Operation (FMO), that supports large-scale adoption of automation, incorporates follow-the-sun, leverages AI techniques, supports a one-standard approach across all Global Delivery Centers (GDCs), securing in parallel quality and competitiveness.

Global Head of Intelligent Infrastructure Management is responsible for leading and managing all aspects of the GDU Intelligent Infrastructure Management services (RIM, Networks & 5G). This includes developing and implementing IIM strategies, managing the service line's budget, and ensuring that the company's digital transformation services meets customer needs.

Responsibilities:

Customer Service

  • Lead, Manage and develop the Intelligent Infrastructure Management Service Line to standardize and optimize service delivery across all Fujitsu locations within the Global Delivery Unit.

  • Improve Customer Centricity by developing deep customer business knowledge to deliver effective services that meet the customer business requirement.

  • Collaborate with Regions, Customer Engagement and Global PreSales teams to grow service line business.

  • Develop and implement competitive cost models to improve win rates and transparency.

  • Manage the budget for the service line including planning, monitoring actual versus planned and making necessary adjustments.

Capability Development

  • By transforming the capabilities and skills of the Service Line, improve service competitiveness to drive growth.

  • Define and implement an effective Service Line location strategy that supports Regional requirements.

  • Optimise Service Line Resource Management by effective cross-training/upskilling, recruitment and planned attrition.

  • Ensure that resolver group Delivery Standards are achieved aligned with S360 performance metrics

  • Drive standardisation across all resolver groups versus the GOSA delivery kit baseline, including maintaining defined services, outcome base cost models and learning pathways, working with Delivery Partners and Regional teams to achieve excellence in Customer Experience & align success measures.

  • Develop and implement competitive cost models by utilising best practice, maximising labour arbitrage benefits whilst imbedding automation and AI to improve win rates and transparency.

  • Support on acquisition (during the deal), integration of acquired companies and the merging of employees and best practices from them, overseeing the post-merger integration.

Requirements:

  • 8+ years of relevant experience in global IT service management, with a focus on RIM, Networks and/ or 5G, in complex environment ideally across a dynamic global footprint.

  • Strong leadership skills to lead and manage a global team of Senior Leaders, providing guidance, coaching, and support to ensure the team is equipped with the necessary skills, knowledge, and empowerment to deliver high-quality services to clients.

  • Great at building relationships with key stakeholders based on mutual respect and trust. Highly effective when working within a matrix. Excellent communication, presentation and collaboration skills are essential.

  • Obsessive about delivery within a diverse customer base and a naturally inquisitive and proactive person, asking insightful questions to obtain early identification of opportunities, risks, and innovative thinking.

  • Strong financial awareness, including budgeting, forecasting and financial analysis. Ability to manage the service line's profitability.

  • Demonstrates the ability to analyze complex problems, creativity, and innovation in applying solutions for the benefit of the customer/stakeholder.

  • Able to achieve outcomes by exercising influence through use of knowledge and experience. Able to manage projects and change effectively and ensure that projects are implemented smoothly, without disrupting service delivery and client satisfaction, on time and within budget.

  • Value the Diversity of our people and all locations, demonstrating cultural empathy and the ability to build and live a « customer centric » culture based on our Fujitsu Way and value set.

  • This is a global role requiring flexibility in working practices to accommodate communication across Fujitsu regions. You will be expected to join remote meetings that may be early or late in your day but can also balance your working time. Frequent travel is required.

Benefits for you:

  • Shaping global service lines

  • Impacting Fujitsu transformation in accordance with company values

  • Further global experience development

  • Private medical healthcare

  • Group life insurance

  • Mental health & well-being support

  • Holiday allowance „Wczasy pod gruszą”

  • MyBenefit cafeteria

  • Free language courses – English, German, Japanese

  • Responsible business initiatives

  • Employee referral program

Requisition ID : 22778

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