Job Information
Copeland Customer Service Representative in Mexico
In this Role, Your Responsibilities Will Be:
Reply emails or place phone calls related to clarification of order discrepancies, information requests, product availability, quote information, shipping and traffic concerns and follow up.
Answering freight and delivery inquiries and other general/miscellaneous customer correspondence the day of receipt and completely 24 hours of receipt.
Perform order processing tasks including order entry, scheduling, order maintenance, expedites, OEP, returns, debits and credits, shipment coordination, etc. as requested by the customer. Support of and coordination with the Sales team in the pursuit and follow-up to customer requirements.
Daily analysis and classification for OTD reasons. Actively participation in the Domestic Weekly meeting. Maintenance of Customer Process documentation.
Set up new PCN into Team Center. Attend Quarterly Communication meetings. Ensure ISO9000 anc USA compliance procedures, instructions and forms are followed and current. Notify any suspect or violation of Trade Compliance rules.
For This Role, You Will Need:
Two years of Customer Service experience in Order Management environment or equivalent combination of education and experience
Preferred Qualifications that Set You Apart:
Shows initiative, problem solving capabilities, ability to multi-task and achieves desired results.