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Amazon Transportation Specialist, NOC-HCP in Virtual, India

Description

Job Description for Trans Ops Specialist – NOC INDIA

NOC (Network Operations Center) is the central command and control center for ‘Transportation Execution’ across the Amazon Supply Chain network supporting multiple geographies like NA, India and EU. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions, NOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. Along with this tactical problem solving NOC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data.

Overall, NOC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon’s ability to serve its customers on time.

Purview of a Trans Specialist

In this role, the candidate will work with business and operations team to handle holiday and contingency planning for IN network – all in an environment of rapid growth and increasing complexity. Candidate will drive improvements to the visibility tools, methods, and processes utilized by the team to increase the availability and granularity of actionable data to internal and external partners.

The successful candidate must show significant ownership executing configuration changes for contingencies and validating the changes in CIMS/ATROPS. He/She will have to proactively deep dive on callouts of package flow and identify the issue with the fix required. He/she should own the follow-up till execution with ITE team

He/she will be passionate about their work, detail-oriented, and have excellent problem-solving abilities. He/she will have superb communication and customer-relationship skills, outstanding analytic insight, and be a passionate advocate of customer to other stakeholders. He/she will drive towards simple, scalable solutions to difficult problems, and have excellent project-management skills

Responsibilities include, but are not limited to:

· Communication with internal customers (MM, LM, FC, SF, ES, LA, WPL)

. Exceptional written and verbal communication skills with the ability to create compelling positioning / messaging strategy and present complex information clearly and concisely

· High attention to detail and proven ability to manage multiple, competing priorities simultaneously with minimal supervision.

· Strong analytical, mediation and problem resolution skills.

· Demonstrated leadership with a bias towards action, supporting a culture of ownership and learning.

· Skilled in collaborative management environment, succeeding through regular meetings and clear formal and informal communication with members of the remote and local management teams.

. Strong understanding of process improvement techniques

About the team

NOC-HCP team is responsible for driving decisions and configuration changes required to handle holiday and contingent events to protect customer experience. In order to ensure sustained network performance in spite of disruptions (planned or unplanned), HCP partners with stakeholders to execute configuration changes in the network which alter promise as well as package flow to ensure minimal impact and rapid recovery. HCP takes inputs from ground operations, consults stakeholders to assess impact and translates mitigation measures to specific asks on network configuration changes. These changes impact promises of a significant number of packages and are deployed with the highest precision.

We are open to hiring candidates to work out of one of the following locations:

Virtual Location - TS

Basic Qualifications

  • Bachelor's degree in a quantitative/technical field such as computer science, engineering, statistics

  • Experience with Excel

  • Experience with SQL

Preferred Qualifications

  • Experience with stakeholder management.

  • Proficient in extensive use of productive tools such as excel

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