Job Information
Amazon Seller Support Associate, Seller in Virtual, India
Description
· The Seller Support Associate demonstrates end to end ownership of every seller interaction coupled with proactive problem solving and provides exceptional support to sellers.
· Demonstrates effective, clear and professional written and oral communication.
· Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers’ issues.
· Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
· Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
· Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
· Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
· Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
· Liaise with other departments such as Customer Service, Business Teams, Merchant Investigations, or Payments teams as required to resolve Seller’s issues and questions.
Key job responsibilities
Respond to Seller Queries via Phone, Chat and Email
Handle queries from sellers across the world in their time zone
Follow available guidelines while handling contacts to ensure seller experience
Demonstrates effective, clear and professional written and oral communication in English and Hindi Language.
Fluency in these languages a must.
- Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
A day in the life
Ensure Tools and resources are working before handling a contact
Follow guidelines while responding to seller queries
Highlight issues through available mechanisms
We are open to hiring candidates to work out of one of the following locations:
Virtual Location - TS
Basic Qualifications
- Speak, write, and read fluently in English
Preferred Qualifications
- Should be graduate