Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

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Job Information

CAI Lucidworks Prod Support in India

Lucidworks Prod Support

Req number:

R2350

Employment type:

Full time

Worksite flexibility:

Remote

Who we are

CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

We are looking for a Lucidworks Prod Support. This position will be full time and remote opportunity.

Job Description

What You'll Need

  • Team dedicated to support search solution powered by Lucidworks Fusion search platform.24*7 support team availability specifically for Priority 1 and 2 issues

  • Lucidworks Fusion platform experts

  • Self-driven resources with excellent verbal and written communication to manage customer expectations and own ticket resolution within the defined SLA (details below)

  • Experts in Incident and Problem management

  • Quickly gain/develop knowledge of TE implementation of Lucidworks Search platform and associated interfacing systems to support with production issues specific to the search platform

  • Team capable to take ownership, collaborate and work across multiple application stacks support team to resolve issues.

  • Non-Core issues should be fixed by this team

  • Core-Issues work with Lucidworks 24*7 support team through Zendesk

  • Require Level-2(L2) and Level-3(L3) Incident Management and Production Support for Search (powered by Lucidworks Fusion).

Physical Demands

  • Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

  • Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.

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