Job Information
IHG Spa Receptionist in United Kingdom
voco St David's Cardiff have a fantastic opportunity for a Spa Receptionist to join our Cardiff Bay 5-star hotel on a Full-Time contract!
You will earn £12.00 per hour , which is equal to £24,960.00 salary.
At voco, everyone’s a host and ready to provide our guests with the relaxed but attentive stay that they desire. We are reliably different, a trusted name offering an informal, non-pretentious stay that leaves our guests with a lasting impression . With a focus on our environment , you will be greeted by environmentally conscious innovations from start to finish.
Set on Cardiff Bay's waterfront, voco St David's Cardiff makes a bold statement, with its glass-fronted façade, private balconies, floor-to-ceiling windows, and coastal setting.
The Tir a Môr at voco St David’s Cardiff is our eclectic restaurant and bar. Our bold flavours draw inspiration from world food cultures and blend perfectly with the best seasonal produce Wales has to offer.
The Spa, located in the hotel, offers just the place to unwind and has been voted one of the best spas in the UK. voco St David's Cardiff is a wonderful setting for meetings, conferences, weddings, and celebrations alike.
Check out our Instagram page to have a look at voco St.David’s! (https://www.instagram.com/vocostdavidscardiff/)
Our Spa Receptionist will work with our management team to maintain the highest standard of guest service whilst displaying genuine care for guest experience, you will be expected to maintain treatment and brand knowledge with the ability to describe prices and benefits of our amazing product
As a Spa Receptionist you will work to ensure the maintenance of spa and pool facilities ensuring health and safety standards are met and obtain and record all relevant guest details including contact details, medical history, and payment details.
To succeed as a Spa Receptionist, you will need:
To be passionate about delivering great service and be guest focused
Previous experience in a guest facing role
A passion for spa and wellness
Attention to details and ability to multitask duties
Knowledge of spa booking systems preferred but not necessary
Flexibility to work varied hours to include evenings and weekends
Experience with handling guests queries and complaints
To be willing to learn new things and work as part of a wide hotel team
Our Spa Receptionist enjoy a range of benefits including:
Becoming part of the IHG Hotels & Resorts family, one of the world’s leading hotel companies - which means global opportunities
The voco St. David’s Colleague experience stay – a 1-night complimentary stay, with two course dinner & breakfast, at the hotel following a successful probation period
No zero-hour contracts! Our contracts come with GUARRANTEED hours
Taxi subsidy for shifts starting/ending between 23:00-06:00
Subsidised childcare support
Meals whilst on duty
28 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (Pro Rated)
We provide every employee company sick pay and life insurance
Amazing discounts for our hotels and restaurants around the world
Discounts from over 15,000 stores – all the way from retail to cinema
Don’t forget, bring your friends and take part in our generous ‘Refer a Friend’ programme!
If you are someone who wants to join a company which favours laid-back but attentive connections with a focus on the environment , apply today to join our team as a Spa Receptionist !
You must meet the legal requirements to work in the UK.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?
voco brand comes to life in hotels that you can count on but that are different enough to be fun. Unstuffy hotels, where people feel comfortable to relax, and just get on with relaxing. Hotels that are built on sustainability where we look after the planet with the same care as we look after our guests and colleagues.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.