Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

Here are a few things you should know:
  • This site is mobile friendly. You do not need a log-in or password to access information.
  • Jobs on this site are original and unduplicated and come from three sources: the Federal government, state workforce agency job banks, and corporate career websites. All jobs are vetted to ensure there are no scams, training schemes, or phishing.
  • The site is refreshed daily to remove out-of-date content.
  • The newest jobs are listed first, so use the search features to match your interests. You can look for jobs in a specific geographical location, by title or keyword, or you can use the military crosswalk. You may want to do something different from your military career, but you undoubtedly have skills from that occupation that match to a civilian job.
Home View All Jobs (2,139,275)

Job Information

Chenega Corporation Customer Service Representative (Remote Call Center) in Virginia

Summary

Come join a company that strives for Extraordinary People and Exceptional Performance ! Chenega Professional & Technical Services, LLC, a Chenega Professional Services ’ company, is looking for a Call Center Customer Service Representative. The Customer Service Representative will be in the frontlines facilitating our military populations’ health care needs by providing outstanding customer service in a fast-paced contact center. You will respond to inbound calls, chat, email or other written correspondence regarding enrollment, claims, referrals and authorizations and appointments. Combine your passion for our military community with your proven customer service skills in this mission to serve those who serve.

Our company offers employees the opportunity to join a team where there is a robust employee benefits program, management engagement, quality leadership, an atmosphere of teamwork, recognition for performance, and promotion opportunities. We actively strive to channel our highly engaged employee’s knowledge, critical thinking, innovative solutions for our clients.

Responsibilities

  • Accurately and professionally answer health care inquiries and provide resolutions to TRICARE beneficiaries & providers over the phone, chat, email or other written correspondence.

  • Effectively and professionally answer customer inquiries by taking ownership of issues, utilizing sound judgement and the tools at your disposal to resolve customer issues on the initial contact

  • Meet department productivity and performance metrics to include consistent and regular attendance. Adhere to published schedule, prioritize workload to answer incoming calls and maintain consistent attendance.

  • Document customer interactions and cases in a customer relationship management (CRM) system.

  • Participates in continuous training and become fully proficient in resolving all customer inquiries

  • Other duties as assigned.

Qualifications

  • A High School Diploma and a minimum of (2) years of customer service experience.

  • Technology literate and experienced in navigating multiple screens or web browsers at one time and proven ability to work independently in a remote work environment

  • Ability to cover any work schedule

  • A private and secure workspace and workstation with high-speed internet is required.

  • Contact center with chat messaging, TRICARE customer service and military connectedness experience preferred

Teleworking Permitted?

Yes

Teleworking Details

Full Remote - Must have access to high speed internet

Estimated Salary/Wage

USD $20.00/Hr.

Chenega Corporation and family of companies is an EOE.

Equal Opportunity Employer/Veterans/Disabled

Native preference under PL 93-638.

We participate in the E-Verify Employment Verification Program

DirectEmployers