Job Information
Chartway Federal Credit Union Financial Solutions Representative II in Virginia Beach, Virginia
Job Title: Financial Solutions Representative II
Job Type: Full-Time
Location: Virginia Beach, VA
All of us at Chartway stand united in our strong culture of listening and learning. We treat people with respect, integrity, and kindness, and are committed to continuously developing a diverse and inclusive workplace where team members are empowered to be their authentic selves. All backgrounds, viewpoints, and life experiences are welcome, knowing this commitment strengthens our credit union family and communities.
A Financial Solutions Representative II reports to the Member Solutions Center Manager, and is responsible for providing exceptional service experiences in a fast paced call center environment through a variety of interaction mediums. Representatives receive calls, chats, emails and online requests from non-and existing members. Requests include accurately assisting callers with credit union eligibility, account transactions, online banking support and account maintenance requests. Representatives also provide administrative support for certain channel platforms.
Qualifications include the following:
Education:High school education or equivalent GED.
Experience:One year customer service preferably in a call center environment.
Possess superior organizational skills that enable accurate and efficient service experiences.
Possess solid verbal and written communication skills.
Ability to display excellent written communication with members via chats and emails.
Ability to work in a fast paced, ever changing environment.
Demonstrate strong work ethic that supports organizational values and demands the highest standard of conduct from self and others.
Self-motivated to meet performance goals.
Ability to act as a problem solver, information provider and liaison between members and various internal departments.
Chartway offers a competitive salary and a comprehensive benefits package. Candidates must have a good credit history for consideration. Salary requirements must be included and resumes must be accompanied by a Chartway Employment Application for consideration.
Chartway Federal Credit Union is an EOE/M/F/ Disability/Vet Employer.
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