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Job Information

TEKsystems Technical (Executive) Support Analyst in Vinings, Georgia

Top Skills' Details

To begin with this will be 4 days onsite

1.) 2+ Years experience with supporting C-level, AVP & VP level at an Enterprise Organization. Candidates must be able to articulate and provide references that clearly validate they have experience to providing technical support to this level of the organization. They have roughly 100+ end users that they would be supporting with a team of 3 total.

-Most support will be handled onsite or remote

-Potential to do in home support visits

-Could also travel to conferences or board meetings etc. (only 5% travel a year)

2.) Customer Service & Situational awareness. It is critical this individual shows up the right way to support this level of the organization.

-No or we cant do this is not an answer

-This group is a direct representation of the IT and this is truly white glove support

3.) 10+ years of experience Troubleshooting both Hardware and Software.

-The main issue they will see if Office 365, specifically Outlook. Rules, Permissions, Calendar access or delegation etc.

-They will be supporting Laptops, Smart phones, tablets, macbooks, Proprietary applications

-Windows OS experience. Understanding how to troubleshoot, image and support Windows.

Job Description

Our client's support team is looking for a Sr. support Analyst to join their team to assist supporting only C-level, AVP, VPs and admin assistances for the organization. This team is responsible for supporting all technical issues for the these specific end users.

IMPORTANT TO NOTE - This team does have a 24/7 support model. It is not structured as having shifts but there is a process in place. With that being said it is not uncommon for the end users to call or email on a weekend. There is not a high level of this volume but based on who they will be supporting it is critical to be available

Day to Day:

-They will start their day with a daily meeting on what needs to be

-This teams starts their day by ensuring that all conference rooms are setup correctly for any executive level meetings.

-Next is walking the executive floor to make sure all executives/assistance have what they need.

After that then they will manage multiple forms of receiving issues: Phone, Text, Email, ServiceNow, Etc

-This team has a 10 minute SLA response time for any issues. That does not mean they have to have it resolved however a response is required. I

-During times they are not supporting or handling issues they will be focused on other task around inventory, imaging, handling any request etc.

Additional Skills & Qualifications

Customer Service

Situational awareness

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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