Job Information
TEKsystems Technical Support Lead in Vienna, Virginia
Fully onsite in Vienna, VA
Must have experience leading a team!
Description:
Lead a team of technical staff responsible for providing computer hardware, software, and technical support to all departments while also providing Tier 3 technical support for computer hardware issues. In this position, you’ll be responsible for collaborating with departments and vendors to ensure that the client is purchasing and deploying the right computer solutions to meet the changing needs of the organization.
Responsibilities
• Provide supervision, direction, and mentoring to a team supporting daily technical operations
• Coordinate computing requirements information sessions to facilitate purchasing decisions on behalf of our colleagues
• Work with various technical teams to establish best practices related to hardware configuration, distribution, and monitoring
• Facilitate the learning, evaluation, and testing of new operating systems and hardware to grow the knowledge base of the Service Desk Operations Team
• Participate/facilitate vendor-sponsored training specific to new technologies, hardware configurations, process improvements
• Recommend purchase of computer systems and peripherals across all departments by evaluating internal departmental needs
• Participate in the negotiation and review of hardware and service support agreements
• Proactively seek opportunities to reduce total computer hardware costs
• Ensure maintenance of hardware asset management
• Monitor and coordinate workflows for the Service Desk and Desktop support team
• Collaborate with other team leads to ensure overall customer support is aligned with established service level agreements
• Proactively communicate IST initiated changes to affected departments
• Create and validate customer facing instructions and FAQs
• Be the voice of the customer within IST
Requirements
• 5 years of industry experience
• Self-motivated and able to work efficiently with minimal supervision
• Ability to manage priorities and work under pressure
• Strong written and verbal communication skills
• Strong interpersonal and leadership skills with the ability to effectively work in an environment that values teamwork and collaboration
• Lead and attend interdepartmental meetings as required
• Supervisory skills
• Strong technical knowledge supported by previous work in IT
• High school diploma or equivalent (bachelor’s in information systems, computer science, or related discipline preferred)
• US citizenship and ability and willingness to obtain a security clearance
Skills:
help desk, Desktop, MAC, active directory, VPN
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email mpowers@teksystems.com. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.