Job Information
Ameristar Casino Sports Book Ticket Writer in Vicksburg, Mississippi
Adheres to all departmental and property policies and procedures regarding guest service standards. - Writes tickets and processes cash winning tickets. - Handles customer questions and disputes according to established guidelines. - Counts cash at the beginning and end of each shift; adheres to all financial controls. - Acknowledges, greets, and converses in English with all guests; offers assistance and information to anyone showing an interest in betting. - Consistently builds and maintains rapport with guests. - Adheres to all internal controls, compliance policies, gaming regulations, and Gaming Control Board reporting requirements. - Calls for MTL support when writing bets requiring MTL paperwork. - Anticipates and acts on the needs of the customer; seeks and responds to feedback. - Ensures all issues affecting the customer experience in the sports book are reported promptly. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.