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Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

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Amazon CXO Site Lead, Customer Experience Operations in Vernon Hills, Illinois

Description

Who are we?

Interested in joining our dedicated team at Amazon that makes the return of pickup and packages convenient for our customers at our Locker+ retail locations? Curious to be at the heart of where innovation meets customer obsession? Customer Experience Operations (CXO) is an exciting organization within Amazon specializing in delighting our customers with quality service in an ever-changing environment. Our goal is to go beyond assisting with customer orders. We strive to connect personally with our customers and uplift their lives – even if for just a few moments. We operate out of designated retail locations – where it’s convenient for our customers – helping facilitate the delivery and return of customer orders.

As a CXO Site Lead, you will be the face of Amazon and contribute to the vibrant culture based on customer obsession, trust, respect, integrity, continuous learning, and fun. You possess strong attention to detail, the ability to quickly prioritize tasks, the willingness to learn new things, and a commitment to delighting our customers. You will assist with customer service operations and floor leader responsibilities.

Key job responsibilities

Key Responsibilities:

• Interact with customers by effectively using customer engagement strategies and model desired behavior for the rest of the team.

• Provide peer-to-peer feedback on processes and standards, serving as the escalation point to assist associate peers in solving customer issues, where appropriate

• Contribute to continuous improvement of the customer experience and operations by participating in the development of best practices

• Help identify and communicate barriers and trends that contribute to the customer and associate experience and support the manager in building a strong site culture.

• Work with a manager to maintain the physical safety and quality standards of the site

• Work in a fast changing and ambiguous environment

• Perform additional duties, as assigned

• Work flexible hours including nights, weekends, and holidays

• Work 30-39 hours/week Sunday - Thursday 8:45am to 3:15pm

• Lift up to 49 pounds, stand and walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach, as well as continuously climb and descend stairs

Basic Qualifications

  • High school or equivalent diploma

  • Are 18 years of age or older

  • Experience in training others

Preferred Qualifications

  • 1+ years of floor leader or other leadership, or 1+ years of Amazon experience

  • 1+ years of retail or customer facing, or 1+ years of Amazon experience

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

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