Job Information
Ventura County Applications Architect/Supervisor - Voice Services in Ventura, California
Applications Architect/Supervisor - Voice Services
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Applications Architect/Supervisor - Voice Services
Salary
$93,612.56 - $129,946.24 Annually
Location
Ventura and may require travel throughout Ventura County, CA
Job Type
Full-Time Regular
Remote Employment
Flexible/Hybrid
Job Number
1747ITS-24AA (MD)
Department
Information Technology Services Department
Division
ITSD Network Services
Opening Date
03/25/2024
Closing Date
4/29/2024 5:00 PM Pacific
Description
Benefits
Questions
Description
What We Offer
The County of Ventura offers an attractive compensation and benefits package. Aside from our base salary range, an employee in this position will also be eligible for the following:
A general salary increase (GSI) of 3.5% effective December 22, 2024.
Educational Incentive – An educational incentive of 2.5% for completion of an associate degree, 3.5% for completion of a bachelor’s degree, OR 5% for completion of a graduate degree.
Flexible Workweek – A compressed work schedule (e.g., 9/80 workweek) may be available for some positions.
Vacation Accrual – New regular, full-time employees shall accrue approximately 14 days of vacation a year for the first 10,400 hours or 5 years of service; vacation accruals increase at 5, 11, 12, 13, 14, 15 and 20 years of service topping out at 26 days a year and 400 hours of vacation hours banked.
Vacation Leave Redemption - After 14,560 hours of continuous County service an employee may elect to "cash in" or redeem up to 80 hours of vacation accrued in the same year after using 80 hours of vacation in the preceding 12 months.
Sick Leave – Full time regular employees accrue 3.08 hours of sick leave per pay period with an advance at hire of 40.04 hours which will be balanced at the completion of 13 bi-weekly pay periods.
Health Plans – You are afforded an annual flexible credit allowance for purchasing medical, dental, and/or vision insurance from a group of authorized plans.
Flexible Spending Accounts - Pre-tax benefit towards eligible medical, dental and vision care expenses.
Pension Plan – Participation in County’s defined pension plan, which has reciprocity with CalPERS.
Holidays – 12 paid days per year which includes a scheduled floating holiday.
Additional Benefits – Tuition Reimbursement, Disability Plans, Employee Assistance Program, Life Insurance, Wellness Program.
The Department
The Information Technology Services Department (ITSD) works with every Ventura County department/agency to provide the necessary technology infrastructure and consulting/contracting services to meet ongoing and emerging business needs, including project management, business process improvement, applications support, voice/data infrastructure, data security, threat and vulnerability/risk management, and extended staffing.
The Position
Under general direction, incumbents are responsible for planning, leading and/or performing: application requirements definition, system component mix and architecture definition, application design, application development, and system implementation. Responsibilities may also include the technical supervision of subordinate analysts and programming staff.
The Ideal Candidate
The ideal candidate will have extensive, recent technical experience in customer journey/call center application configuration, requirements definition, architecture design, development, testing, implementation, and integration with other applications and/or platforms.
The Applications Architect/Supervisor position is represented by the Service Employees International Union (SEIU), Local 721 and is eligible for overtime compensation.
The eligible list established from this recruitment may be used to fill current and future Regular (including temporary and Fixed Term), Intermittent, and Extra-Help vacancies within the Information Technology Services Department. There is currently one (1) Regular, Full-time vacancy.
TENTATIVE SCHEDULE
OPENING DATE: Monday, March 25, 2024
CLOSING DATE: Monday, April 29, 2024
Examples Of Duties
Duties may include but are not limited to the following:
Designs system solutions and recommends the appropriate mix of current technologies to customer departments and internal management;
Serves as lead in performing research, requirements definitions, analysis, development, acquisition, and implementation of hardware, software and application systems;
Plans, organizes, directs, monitors, and evaluates the performance of assigned project team members;
Prepares progress and status reports for internal management and customer departments;
May supervise one or more subordinate staff;
Coordinates project development and system maintenance requirements with users, other IT Services staff, vendors and outside agencies;
Ensures Service Level Commitments (SLCs) are being met for areas of responsibility; and
Performs other related duties as required.
Typical Qualifications
These are entrance requirements to the examination process and assure neither continuance in the process nor placement on an eligible list.
EDUCATION, TRAINING and EXPERIENCE
Extensive experience in computer systems analysis, design, and programming and serving in a technical lead capacity over programming staff and/or programmer analysts which has led to the acquisition of the required knowledge, skills, and abilities.
The required knowledge, skills, and abilities also can be obtained by possession of a Bachelor’s degree in Information Systems, Computer Science, or a related field and three (3) years of systems analysis and programming experience; or, one (1) year of experience as an Information Systems Analyst, or Data Systems Analyst within the County of Ventura, Information Technology Services Department. Additional years of qualifying experience maybe substituted for the college education on a year for year basis.
NECESSARY SPECIAL REQUIREMENTS:
Programming experience in customer journey/contact center platforms such as Unified Contact Center Enterprise/Express, Webex Contact Center or Genesys;
Possession or the ability to obtain by date of hire and maintain a valid California driver license is required;
Ability to travel within Ventura County to conduct studies or troubleshoot;
Ability to work long hours to resolve production problems or meet project deadlines;
Ability to work nights, weekends, and holidays on an on-call basis;
Excellent written communication skills must be demonstrated in the completion of the employment application and supplemental questionnaire.
DESIRED
Experience with Cisco Unified Contact Center Express, Enterprise or Webex Cloud Contact Center is a plus.
Experience creating visualization dashboards in MS Excel that represent Key Performance Indicator data sets applicable to Call Center metrics.
Administration experience with Cisco Unified Communications Manager, Unity Connection, Finesse, CVP, CUIC, CUBE and Cisco gateway (ISR and VG3XX) technologies.
KNOWLEDGE SKILLS AND ABILITIES:
Thorough knowledge of:
Current technology trends in the information systems field related to customer journey/contact center platforms;
Methods and techniques used in defining application requirements, data modeling, and general systems, analysis, design, and documentation;
Local and wide-area network components and technologies;
Data base management systems;
Project estimation, scheduling, and management techniques;
Vendor contract negotiation and management.
Comprehensive ability to:
Facilitate and document customer functional, business and data requirements of customer journey/contact center solutions;
Propose the appropriate mix of technology and procedural solutions;
Analyze complex procedures and develop logical conclusions;
Develop project plans and achieve objectives;
Participate in the analysis, programming, testing, and/or implementation of proposed systems;
Plan and supervise the work of others;
Communicate effectively both orally and in writing
Maintain positive working relationships with customer departments and internal staff members;
Recruitment Process
FINAL FILING DATE: Your application must be received by the County of Ventura Human Resources in Ventura, California, no later than 5:00 p.m. on Monday, April 29, 2024.
(Previously: Continuous and may close at any time; therefore, apply as soon as possible if you are interested in it. Your application must be received by the County of Ventura Human Resources in Ventura, California, no later than 5:00 p.m. on the closing date.)
To apply on-line, please refer to our web site at www.ventura.org/jobs. If you prefer to fill out a paper application form, please call (805) 654-5129 for application materials and submit them to County of Ventura Human Resources, 800 South Victoria Avenue, L-1970, Ventura, CA 93009.
Note to Applicants: It is essential that you complete all sections of your application and supplemental questionnaire thoroughly and accurately to demonstrate your qualifications. A resume and/or other related documents may be attached to supplement the information in your application; however, it/they may not be substituted in lieu of the application.
INFORMATION FOR TRANSFER CANDIDATES: If presently permanently employed in another "merit" or "civil service" public agency/entity in the same or substantively similar position as is advertised, and if appointed to that position by successful performance in a "merit" or "civil service" style examination, then appointment by "Lateral Transfer" may be possible. If interested, please click here (http://vcportal.ventura.org/CEO/HR/docs/Lateral_Transfer.pdf) for additional information.
SUPPLEMENTAL QUESTIONNAIRE - qualifying
All applicants are required to complete and submit the questionnaire for this examination at the time of filing. The supplemental questionnaire may be used throughout the examination process to assist in determining each applicant's qualifications and acceptability for the position. Failure to complete and submit the questionnaire may result in the application being removed from consideration.
APPLICATION EVALUATION - qualifying
All applications will be reviewed to determine whether or not the stated requirements are met. Those individuals meeting the stated requirements will be invited to continue to the next step in the examination process.
TRAINING & EXPERIENCE EVALUATION:
A Training and Experience Evaluation (T&E) is a structured evaluation of the job application materials submitted by a candidate, including the written responses to the supplemental questionnaire. The T&E is NOT a determination of whether the candidate meets the stated requirements; rather, the T&E is one method for determining who are the better qualified among those who have shown that they meet the stated requirements. In a T&E, applications are either scored or rank ordered according to criteria that most closely meet the business needs of the department. Candidates are typically scored/ranked in relation to one another; consequently, when the pool of candidates is exceptionally strong, many qualified candidates may receive a score or rank which is moderate or even low resulting in them not being advanced in the process.
NOTE: The selection process will likely consist of an Oral Exam, which may be preceded or replaced with the score from a Training and Experience Evaluation (T&E), contingent upon the size and quality of the candidate pool. In a typical T&E, your training and experience are evaluated in relation to the background, experience and factors identified for successful job performance during a job analysis. For this reason, it is recommended that your application materials clearly show your relevant background and specialized knowledge, skills, and abilities. It is also highly recommended that the supplemental questions within the application are completed with care and diligence. Responses such as "See Resume" or "Refer to Resume" are not acceptable and may disqualify an applicant from further evaluation.
ORAL EXAMINATION – 100%:
A job-related oral examination will be conducted to evaluate and compare participating candidates' knowledge, skills, and abilities in relation to those factors which job analysis has determined to be essential for successful performance of the job. Candidates must earn a score of seventy percent (70%) or higher to qualify for placement on the eligible list.
NOTE: If there are three (3) or fewer qualified applicants, an examination will not be conducted. Instead, a score of 70% will be assigned to each application, and each applicant will be placed on the eligible list.
Candidates successfully completing the examination process may be placed on an eligible list for a period of one (1) year.
BACKGROUND INVESTIGATION: A thorough post offer, pre-employment background investigation which may include inquiry into past employment, education, criminal background information, and driving record may be required for this position.
EQUAL EMPLOYMENT OPPORTUNITY
The County of Ventura is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), and sexual orientation.
For further information regarding this recruitment, please contact Mary DeWeese by email at Mary.DeWeese@ventura.org or by telephone at (805) 645-1362.
YOUR BENEFITS AS A COUNTY OF VENTURA EMPLOYEE
Service Employees International Union (LOCAL 721)
(SEIU)
To learn more about Benefits, Retirement, and the Memorandum of Agreement (MOA), see links below.
Benefits website (https://hr.ventura.org/benefits) or you may call (805) 654-2570.
Retirement FAQ's (https://vcportal.ventura.org/CEO/benefits/docs/RETIREMENT%20-%20FAQs.pdf)
Memorandum of Agreement
Union Codes: UPA, UPC, UPE, UPH, UPI, UPJ, UPT, UWS
01
Describe your experience in computer systems analysis, design, and programming. In your answer, please include the following:
A) The employer on this application where you obtained the experience
B) Duties performed
C) Number of years of experience
If you do not have this experience, please type "No experience."
02
Describe your experience serving as a technical lead or supervisor over programming staff and/or programming analysts. In your answer, please include the following:
A) The employer on this application where you obtained the experience and years of experience
B) Your title/role(s)
C) Year(s) of experience
D) Number of staff lead and/or supervised;
E) Description of duties performed which demonstrate your experience in this area
If you do not have this experience, please indicate "No Experience."
03
Describe your programming experience with customer journey/contact center platforms such as Unified Contact Center Enterprise/Express, Webex Contact Center or Genesys. In your answer, please include the following:
A) The employer on this application where you obtained the experience
B) Duties performed
C) Number of years of experience
If you do not have this experience, please type "No experience."
04
Do you possess, or can you obtain and maintain, a valid California driver's license prior to date of hire?
Yes
No
05
Are you willing and able to travel within the county to conduct studies or troubleshoot system issues, as required?
Yes
No
06
In addition to your normal work schedule, are you willing to work nights, weekends, and holidays on an on-call basis?
Yes
No
07
In addition to your normal work schedule, are you willing and able to work long hours to resolve production problems and/or meet deadlines?
Yes
No
Required Question
Agency
Ventura County
Address
800 S. Victoria Avenue LOC. #1970 Ventura, California, 93009
Phone
(805) 654-5129
Website
http://hr.ventura.org
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