Job Information
Providence St. Joseph Health Associate Customer Care Coordinator, Medicare *Remote* in Vancouver, Washington
Description Providence Health Plan is calling an Associate Customer Care Coordinator, Medicare who will: Serve as a member of a team that supports multiple regions with a primary purpose to provide Health Plan customers outstanding, seamless service in a call center-based team environment Be Responsible for the first line of communication with a variety of customers, including existing and potential members, providers, internal departments and employers Provide detailed benefit quotes Review eligibility and premium information on a broad portfolio of products Assist members in selecting medical homes and primary care physicians Educate members and providers in the appropriate use of health plan and clinic services Research and respond to claims and authorization inquiries Maintain knowledge of complex custom networks Resolve customer issues and concerns Please note the following important details regarding this role: This posting is for multiple openings of an Associate Customer Care Coordinator This role requires flexibility to work an 8am-8pm shift, Monday - Friday This position will require onsite workdays for trainings This position will require to an in-office presence, 3 days per week, for your first 8-12 weeks of initial training Providence welcomes residents to apply that live in within a daily commutable distance (20-30 miles) of our office location listed below: Oregon: Beaverton Required qualifications for this position include: 2+ years' of experience working in a high-pressure customer facing service environment with a proven track record of learning and applying complex concepts Preferred qualifications for this position include: Experience working in an office setting Experience working in a health care environment Call center customer service experience Why Join Providence? Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities. About Providence At Providence, our strength lies in Our Promise of "Know me, care for me, ease my way." Working at our family of organizations means that regardless of your role, we'll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable. The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities. Check out our benefits page for more information about our Benefits and Rewards. About the Team Providence Shared Services is a service line within Providence that provides a variety of functional and system support services for our family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise. Requsition ID: 261502 Company: Providence Jobs Job Category: Claims Job Function: Revenue Cycle Job Schedule: Full time Job Shift: Care