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Hub International Vice President, Operations, Group Benefits Division in Vancouver, British Columbia

As Vice President, Operations of our Group Benefits Division you’re responsible for building a strong strategic operations plan with the infrastructure to support all aspects of the sales and service of our valued group benefits clients.

You ensure, through collaboration, teamwork and the selection and development of technically competent employees, strong client focus and satisfaction through the timely delivery of a quality end product. A deep understanding of what is needed to support sales and service success for our group benefits clients is critical to the success of this role.

This position reports to our Chief Operating Officer and is expected to be the expert and owner of our Group Benefits Division service and support functions.

Key Responsibilities

  • Strategize and collaborate with all levels of sales and service functions to ensure the best client experience possible.

  • Develop and implement team goals and performance metrics to ensure alignment with organizational strategy.

  • Encourage a culture of accountability and high performance within the team.

  • Overall management of a large service and support team including:

  • Recruitment

  • Onboarding

  • Training & Development

  • Performance Management

  • Engagement

  • Ensure effective and efficient business processes and procedures are in place, regularly evaluating and improving them to enhance overall performance.

  • Plan and support regular quality assurance audits and execute on any required corrective actions.

  • Develop and execute strategic workforce planning initiatives to align staffing levels with business needs and objectives.

  • Ensure proper provincial licensing as well as insurance company contracting is in place.

  • Collaborate with national and corporate resources to ensure cohesive and aligned efforts across the organization.

  • Other duties and responsibilities as assigned.

Qualifications:

The successful candidate thrives in a collaborative and results-driven atmosphere and leverages their strong communication and interpersonal skills to build a team-oriented environment. Your passion for efficiency and process improvement has you constantly looking for opportunities to optimize resources. You’re highly skilled in planning, executing on your plans and leading a team to success.

  • A seasoned professional with 15+ years’operational management experience in the employee benefits industry.

  • Demonstrated ability to lead and inspire diverse, high-performing teams to achieve organizational goals and drive business success.

  • Possess an inquisitive nature and a drive for continuous improvement.

  • Excellent communication skills - interpersonal, written and verbal.

  • Skilled at delegating, setting expectations, and monitoring progress of all direct reports.

  • Thrives in a fast-paced work environment and sets an example of professionalism for other employees.

  • Proficient in dataanalysisand reporting generating.

  • Valid Life License (LLQP) in the Province of British Columbia (or obtained within 6 months).

  • CEBS, CALU, CIM, and other designationspreferred.

The expected salary range for this position is $140,000 to $170,000 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include extended health benefits, disability insurance, RRSP matching, paid-time-off benefits, and eligible bonuses, and commissions for some positions.

Choose a career with HUB International and take the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction while making a difference in the lives of your clients. By joining HUB you will become part of a rapidly growing company that offers significant opportunity for learning, development, growth as well as advancement.

Department Business Operations

Required Experience:

Required Travel:

Required Education:

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