Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

Here are a few things you should know:
  • This site is mobile friendly. You do not need a log-in or password to access information.
  • Jobs on this site are original and unduplicated and come from three sources: the Federal government, state workforce agency job banks, and corporate career websites. All jobs are vetted to ensure there are no scams, training schemes, or phishing.
  • The site is refreshed daily to remove out-of-date content.
  • The newest jobs are listed first, so use the search features to match your interests. You can look for jobs in a specific geographical location, by title or keyword, or you can use the military crosswalk. You may want to do something different from your military career, but you undoubtedly have skills from that occupation that match to a civilian job.
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Job Information

Advantive Customer Success Manager in US, United States

Our Customer Success Manager is responsible for developing strong relationships with customers by serving as a trusted advisor and advocate. You will proactively engage with our customers to ensure they realize value from our products and solutions, leading to both revenue retention and new revenue opportunities. You will also liaise between our customers and cross-functional internal teams, ensuring the timely and successful delivery of our solutions according to customer needs and improving the entire customer experience. Our ideal candidate is able to identify needs, communicate effectively, and ultimately exceed client expectations.

Responsibilities

  • Develop trusted advisor relationships with assigned customers, advocating on their behalf with internal functional partners as needed

  • Drive product adoption and usage of our software products and solutions to retain and grow revenue

  • Craft effective strategies for customer retention and negotiate and secure renewal agreements and cross-sell contracts

  • Create and deliver customer business reviews and prepare reports on account status as needed

  • Forecast and track key account metrics (e.g. quarterly retention and growth results and annual forecasts) and clearly communicate progress to internal stakeholders

  • Manage customer relationships and escalations, including high severity requests, with a focus on solving business problems and creating value through our software solutions

  • Drive a seamless customer experience by working cross-functionally with our product and services team to ensure each new customer can quickly adopt and gain value from our solutions

  • Other duties as assigned

    Skills & Other Requirements

  • Bachelor’s Degree, preferably in business or related field

  • At least one year of experience in a customer success or account management role, preferably within a software or technology company

  • Experience improving customer experience and driving increased customer retention and growth

  • Demonstrable ability to communicate, present, and influence credibly and effectively at all levels of the organization, including executive

  • High level of agility and ability to manage change

  • Ability to work proactively and constructively in a fast-paced, collaborative, matrixed team environment

  • Ability to travel up to 20%

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