Job Information
Sedgwick Claims Support Technician in United Kingdom, United Kingdom
Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.
A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.
Great Place to Work®
Top 100 Most Loved Workplace®
Forbes Best-in-State Employer
Claims Support Technician
Are you looking for a new challenge and are passionate about delivering excellent customer service?
Do you have great attention to detail?
Would you enjoy being part of a busy, supportive team with a caring counts culture?
Is a flexible work/life balance important to you?
Would long-term career growth in an IBUK recognised '2024 Top UK Insurance Employer' spark your interest?
If you’ve answered yes, then a role as a Claims Support Technician could be the opportunity you have been waiting for!
Sedgwick Repair Services specialises in the management of a contractor network undertaking both restoration and repair work for our valued clients. Our people are as diverse as our products and services and as varied as our clients. We have over 80 contractors on our network and with their dedication, we`re been providing outstanding customer service support for over a decade in supporting claimants in a crisis.
Wherever you are in your career, we can support you to achieve your goals. A role with Sedgwick opens the door to many benefits, including:
Structured programmes with clear timescales & transparent career pathways
Fully supported professional qualifications with rewards
Truly flexible working
Competitive salary
Employee assistance programme for employee wellbeing
Life assurance
Group Income Protection
Our other benefits include:
Private healthcare plan (including pre-existing conditions)
A Self Invested Personal Pension Scheme
Annual leave allowance of 25 days + public holidays
Voluntary benefits – Purchase extra holidays, dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP apps
The Role:
We have an exciting opportunity for an individual who has either a background in claims handling, the construction industry and/or customer service.
Youll be handling a repair-based portfolio, so your main duties will be to set up and manage the repair progress on our in-house claims system, contacting engineers to book in repairs, record and update records as they are received and proactively manage the progression of repairs within agreed time frames. Experience with understanding schedules of work is an advantage. Youll already be experienced in diarising such activities and liaising with our customer, contractors and clients, collating information on each repair, ensuring that repairs are completed in a timely manner with exceptional levels of customer service.
Additionally, the role will involve both telephone and written interactions with a number of key stakeholders; involving regular checks of e-mails, diary and other relevant information, so its imperative youll be highly organised and have the ability to prioritise urgent requests or complaints if they arise.
Many of our colleagues now benefit from working flexibly between the office and home, which helps support a healthy work/life balance. When you do spend time in our offices, you’ll experience bright and open surroundings which offer excellent areas for collaboration as well as desk space. It’s an ideal environment for working alongside and interacting with fellow colleagues.
About you:
You`ll have a passion for exceptional customer service, teamed with strong interpersonal skills and the ability to multitask as well as:
Relative experience in working within a fast- paced environment, ideally with experience in working to deadlines
Contractor repair support experience will be a distinct advantage
Experience within claims or building industry
The ability to prioritise your workload and identify urgent tasks
Strong customer service skills
Methodical, organised and the ability to work with minimal supervision
Excellent communications skills, both verbal and written
Excellent telephone manner
Accurate keyboard skills
Good general IT literacy
Working at Sedgwick
Our company is a place where creative and caring people of all backgrounds can be challenged, grow as individuals, and feel a higher purpose in the unique value they bring and the difference they make in the lives of others. We celebrate our differences; cultivating uniqueness and belonging allows us to connect with our consumers on a personal level, understand our clients’ needs, support the communities in which we operate, and perform at our best.
We’re passionate and understanding about our colleagues – so we have built flexibility into our colleague working model. If you wish to work from home for part of the week, splitting your working time between the home and office or change your hours so you can collect your children or care for someone in your family, we’re supportive of that. As a flexible employer, we’re happy to discuss options that take into consideration your personal needs for this position during your interview.
Applicants who are successful at interview will be, as part of pre-employment screening, subject to: ID document verification, credit check, address verification, employment verification, employment gap verification, UK DBS, UK financial regulator search, anti-money laundering search, directorship search and global watch list check.
Sedgwick is committed to Equal Opportunity and Diversity. We aim to ensure that no job applicant or employee receives less favourable treatment on the ground of race, colour, nationality, religion, ethnic or national origins, age, gender, marital status, sexual orientation or disability.
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Sedgwick is an Equal Opportunity Employer.
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.
Taking care of people is at the heart of everything we do. Caring counts
Sedgwick is a leading global provider of technology-enabled risk, benefits and integrated business solutions. Every day, in every time zone, the most well-known and respected organizations place their trust in us to help their employees regain health and productivity, guide their consumers through the claims process, protect their brand and minimize business interruptions. Our more than 30,000 colleagues across 80 countries embrace our shared purpose and values as they demonstrate what it means to work for an organization committed to doing the right thing – one where caring counts. Watch this video to learn more about us. (https://www.youtube.com/watch?v=ywxedjBGSfA)