Job Information
Custom Truck One Source Part's Sales Representative in Union Grove, Wisconsin
Custom Truck One Source has an opening for an experienced Retail / Part Sales Associate with a background in heavy & light duty trucks and equipment. This individual is responsible for email, phone and walk-in aftermarket or replacement part sales in a fast-paced, quick turnaround environment.
Essential Duties and Responsibilities
Professionally answer all incoming phone calls and greet customers and visitors when they enter the building.
Communicate effectively with both customers and internal team members, in an effort to sell company parts through email, over the phone and in person.
Respond to customer parts requests in a timely manner.
Assist customers in selecting required parts and suggesting companion parts.
Determine part availability and pricing and communicate to customer.
Refer to parts catalogues and equipment manuals to identify the correct parts for specific make, model and year of vehicle or equipment.
Create Customer Orders and Purchase Orders.
Monitor customer orders and inform customer of any delays.
Process payment for parts transactions and invoice customer orders.
Process the cash drawer at the end of each work shift.
Help customers resolve part issues to ensure customer expectations are met.
Provide excellent customer service with a sense of urgency in a fast-paced environment.
Keep current on new products and product updates.
Expand parts sales and meet and/or exceed sales, margin and profitability targets. (Opportunity for growth is potentially through cold calling and/or online sales.)
Perform physical inventory counts.
Other duties as assigned.
Required Skills and Qualifications
Previous parts sales experience in a similar field
Knowledge of heavy and light duty trucks and equipment preferred
High school diploma or the equivalent
Valid driver's license required
Extremely detail oriented and accurate
Must be able to work in a fast-paced environment
Set priorities and adapt to changing work priorities
Must be self-sufficient and driven
Meet deadlines and schedules
Must have a strong attendance record
Professional personal appearance
Must be outgoing and sociable
Must be able to pass a pre-employment drug test
Proficient on a computer and have the ability to learn new programs quickly. Must be able to use Microsoft Office package (Word, Excel, Outlook). Must be able to work independently and create innovative solutions to problems with minimal direction from supervisors.
Knowledge of principles and processes for providing a positive service experience. This includes internal client needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Ability to work with mathematical concepts. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to communicate effectively before individual customers or groups of customers or employees of organization or parent organization.
This job requires "people" skills and a genuine desire to service the client.
A positive attitude and willingness to maintain a professional demeanor with clients and team members is essential to this position.
Preferred Skills and Qualifications
Give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Talk to others to convey information effectively.
Understand written sentences and paragraphs in work related documents.
Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Monitor/Assess performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Communicate effectively in writing as appropriate for the needs of the audience.
Identify complex problems and reviewing related information to develop and evaluate options and implement solutions.
Working Conditions
Majority of work performed in shop or office setting
May be exposed to bright lights, extreme temperatures, loud noise, dust, gas and/or fumes.
Work as scheduled with punctual attendance and able to work between the hours of 7:00 am-5:00 pm, Monday-Friday plus any additional hours/days necessary in order to meet business demands.
Physical Requirements
Lifting – The ability to bend, stoop and lift up to 50 lbs.
Occasional lifting, carrying, pushing, and/or pulling; some climbing and balancing; significant stooping, kneeling, crouching, and/or crawling.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.