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BT Customer Solutions Design Practitioner in UK Wide, United Kingdom

Customer Solutions Design Practitioner

Job Req ID: 33720

Posting Date: 22 Jun 2024

Function: Design

Unit: Business

Location:

UK Wide, United Kingdom

Salary: Competitive + Excellent Benefits

Why this job matters

You will typically work on complex In-Life designs and deliveries out of regional hubs or T&T. May contribute to elements of WNB/C2M work being delivered through technology hubs. You'll be primarily working on solution level designs associated with specific technology and accountable for elements of a technical solution but typically works into a Responsible Design Lead. You'll need to deliver designs that adhere to Customer Solutions and Design gold standards and governance process. You'll also lead with direction on larger engagements (>5 designers) but may require support and guidance when something deviates from agreed plan. It is also important that you to recognise the business costs associated with deliveries and escalate within CS&D when something appears wrong. You will be responsible for providing a detailed summary of situations to those around and react to enquiries and present and explain technical aspects of a design to a technical audience within BT or external. The Customer Solutions Design Specialist independently executes a range of workstreams in the creation of end-to-end technical designs, ensuring that business requirements are successful translated into deliverable solutions, which meet customer needs whilst considering the impact of those solutions on all technical and business areas.

What you’ll be doing

  • Captures and executes detailed customer technical requirements and translation to detailed solution design in accordance with design methodologies as well as migration planning and implementation.

  • Reviews and validates both new developments and in-life products and services, ensuring full integration across all aspects.

  • Contributes to the improvement of design and delivery capabilities for end-to-end technical solutions.

  • Delivers customer solution design engagement and statement of work creation, including any 3rd party deliverables.

  • Supports all parties throughout the project lifecycle to determine the optimum solution design for customers.

  • Resolves solution and service issues, leads root cause analysis, troubleshooting and escalation.

  • Develops and shares with team knowledge on emerging trends and changes in customer solution design.

  • Supports the implementation of ways to improve working processes within the area of customer solution design through data analysis to identify issues and areas of improvements.

What we would like to see from you

  • Identifies, evaluates, and manages risks by developing and implementing strategies, frameworks, policies, procedures, and practices.

  • Analyses business processes and workflows within the organisation and identifies new approaches to redesign business activities or optimise performance, quality and speed of processes.

  • Maintains relationships with customers, cultivating a favourable reputation by meeting customer needs in an effective and timely manner and using data analysis to track and manage the overall relationship.

  • Develops solutions which fit within the enterprise architecture in terms of information architecture, system portfolios and integration requirements.

  • Verifies that solutions will meets business and operational requirements and that the solution fits into a larger architectural strategy and underlying infrastructure.

  • Applies problem solving methods to repair failed products or processes.

  • Describes a product or service to the prospect and giving the customer an opportunity to verify facts and understand how it works.

  • Design and implementation of paths across one or more networks as well as network switching to facilitate the transfer of data.

  • Design and implementation subject matter expert knowledge of (one of these) unified communications and voice technologies and products (Cisco / Avaya / Ribbon [C20/AS/MAS/GVPP/SBC] / Nortel [Meridian] / Siemens [iSDX/HiPath] / Blackberry)

Benefits

  • 10% on target bonus

  • BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%

  • 25 days annual leave (not including bank holidays), increasing with service

  • Huge range of flexible benefits including cycle to work, healthcare, season ticket loan

  • World-class training and development opportunities

  • Option to join BT Shares Saving schemes.

  • Discounted broadband, mobile and TV packages

  • Access to 100’s of retail discounts including the BT shop

With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.

We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.

We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.

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