Job Information
Cadence Bank Mortgage Collection Specialist MORTG001942 in Tupelo, Mississippi
This is a job for Mortgage Collection Specialist position with the company located in Tupelo, MS area.
Job Summary:
This position will generate borrower phone calls regarding outstanding delinquent mortgage loans and seek resolution to the delinquency.
Responsibilities: Contact mortgage borrowers via telephone and written or electronic communication using a manual list while obtaining all the necessary permissions. Transfer phone calls to other Servicing departments when appropriate to assist the borrowers with other mortgage related questions or concerns. Record information about the financial status of borrowers and the status of collection efforts. Arrange for debt repayment or establish repayment schedules based on the borrower's financial situation. Responsible for complying with federal, state, and local regulations pertaining to real estate collections, foreclosure, and bankruptcy practices. Collectors will be responsible for inputting results of conversations into the Fiserv Loan Serv platform. Responsible for obtaining the appropriate compliance training including Fair Debt Collection Practices Act, Telephone Consumer Protection Act, Information Security, etc.
Qualifications: Excellent verbal and written communication skills. Proficient in the use of Microsoft office and their associated suite of product. Ability to multi-task while meeting strict deadlines. Outstanding time management. Sound decision making skills.
Equal Opportunity Employer -- minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity.