Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

Here are a few things you should know:
  • This site is mobile friendly. You do not need a log-in or password to access information.
  • Jobs on this site are original and unduplicated and come from three sources: the Federal government, state workforce agency job banks, and corporate career websites. All jobs are vetted to ensure there are no scams, training schemes, or phishing.
  • The site is refreshed daily to remove out-of-date content.
  • The newest jobs are listed first, so use the search features to match your interests. You can look for jobs in a specific geographical location, by title or keyword, or you can use the military crosswalk. You may want to do something different from your military career, but you undoubtedly have skills from that occupation that match to a civilian job.

Job Information

Flagstar Bank, N.A. Commercial Loan Operations Operational Excellence & Quality Assurance Manager - 15525_WA in Tumwater, Washington

Position Title Commercial Loan Operations Operational Excellence & Quality Assurance Manager Location Work From Home United States Job Summary The Commercial Loan Operations Operational Excellence & Quality Assurance Manager (CLO OE/QA Manager) provides leadership and strategy for effective continuous process improvements and quality assurance programs to achieve operational excellence. The CLO OE/QA Manager will have excellent knowledge of Commercial Loan Operations procedures, workflow and control points to appropriately administer the Quality Assurance Programs. The manager is responsible for understanding the current process state, identifying efficiency opportunities, strengthening internal controls, managing risk, and developing, recommending, and leading cross-functional team members to drive process improvements. The manager will own the strategy to include conducting regular coordination, monitoring and review meetings to ensure that the strategic plan is being implemented accordingly and with the various business partners. The manager will be in charge of monitoring and resolving issues and establishing appropriate controls over the use of the core and ancillary systems by increasing operations efficiency and providing guidance to staff members. The manager will also develop and act as a conduit of change for the strategic operationalized, automated, and streamlined approach for the quality assurance program and overall operational excellence for the complex commercial lending area. Pay Range: $86,200.00 - $125,600.00 - $165,000.00 Job Responsibilities: Facilitate Operational Excellence

  • Lead, plan, and execute Operational Excellence projects, such as process and system upgrades, enhancements, and/or implementation
  • Utilize Lean Six Sigma techniques to evaluate current and future business processes for quality, efficiency and improvement.
  • Identifies opportunities and develops strategies to implement process and/or system improvements.
  • Review internal controls for sufficient design and effectiveness to properly mitigate risk.
  • Identifies, documents, and communicates operational risk exposures and internal control weaknesses.
  • Demonstrates a complete understanding of the commercial loan processes and (core) systems. Works with internal constituents, including Commercial Lending, Credit Administration, CEC, Salesforce/IT teams and Finance/Accounting, to ensure user needs are met effectively and efficiently.
  • Ensures full compliance with the Bank's Policies and Procedures.
  • Develops and maintains key KRI reporting and operational metrics for day to day activities and provide executive leadership reporting on overall functions within loan servicing.

Staff Management and Supervision

  • Oversees a team of 5-7 employees
  • Provides leadership, coaching, mentoring, and training of staff as needed
  • Set team and individual goals and resolve personnel issues.
  • Performs employee performance reviews and job evaluations.
  • Participates on committees and special projects as assigned.

Drive Performance and Change Management.

Build culture of continuous improvement through effective communication and leadership.

Provide subject-matter expertise support for change control and special projects.

Participate as a key stakeholder on implementation of new and revised systems and/or processes, which have a significant impact on the department or functional area by evaluating changes for risks and potential efficiency.

Collaborate with other internal teams to update policies/procedures as necessary

Communicate well with all levels of management, including executive officers.

Demonstrate a hi

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