Western States Fire Protection Company Inspection Scheduler in Tulsa, Oklahoma
Western States Fire Protection (WSFP) and its subsidiaries are more than a company. We are a family of unique individuals committed to our purpose, our values, and each other and we believe in making our own luck, creating our own opportunities. WSFP accomplishes this by constantly innovating, finding ways to create new value and seizing new opportunities.
Protecting lives and property since 1985, WSFP and its subsidiaries specializes in Life Safety Systems. Our values are simple: integrity, quality, safety, professionalism, commitment.
What we offer:
Health, Life, Dental and Vision Insurance
Flex Spending (FSA) (Cafeteria Plan)
Paid Time Off (PTO)
The Inspections Scheduler is responsible for providing communication and support services to the applicable technicians and other office staff. He/she will coordinate the scheduling of technicians by receiving and relaying phone calls and emails.
The starting pay range for this position is $16-19/hour, depending on experience.
Call and schedule Monthly, Quarterly, Semi-Annual and Annual Inspections as well as Inspection repairs (kitchen hood & extinguishers)
Create yearly schedules for hospitals & medical sites
Dispatch service orders to inspectors
Coordinate subcontractors (when needed) with our inspection crew
Provide panel attendant / apprentice support to inspectors when needed
Maintain dispatch console in Astea
Maintain current pricing in Astea for inspection
Maintain Inspection Folders with updated Inspection Reports – Send confirmation email to customer to verify they received recent Inspection Reports and ask if they have any questions regarding the outcome of the inspection
Update Inspection schedule using company intranet
Keep inspections sales people informed of new site contacts, additional devices tested, additional work completed, delay’s, etc. on inspection jobs.
Update new contacts in Astea
Project manage inspection jobs & costs
Assist with receiving materials ordered for inspection repair jobs
Deliver parts / testing equipment to inspectors (when needed)
Inventory monthly Extinguishers, Compressed Air & Canned Smoke
Assist with ordering materials or equipment for inspection / repair jobs
Assist with walk in customers
Perform Safety Audits for job sites & trucks
Provide back office Astea & Evance support for Inspection / repair jobs and dispatch to technician
Assist salespeople by following up with customers on renewals not returned
Call and follow up with customers regarding their monitoring issues
Ask the question periodically with customers “How are we performing for you?” “Anything that we might be able to do better?”
Scheduling experience is required
Two years experience in the fire protection industry is a plus
Knowledge of city and the surrounding area
Efficient computer skills with working knowledge of Microsoft products such as Outlook, Word and Excel
Possess excellent written and verbal communication skills
Good customer service skills and a team attitude are essential
Detail oriented, Well-organized, proficient in multi-tasking and possesses time-management skills
Puts forth a courteous, friendly, helpful attitude at all times when answering the phones and dealing with both other associates and customers
Willing to pass a post-offer drug screen test and background check
All qualified applicants with Western States Fire Protection Company will receive consideration for employment without regard to race, color, religion, sex, sexual orientation and gender identity, national origin or status as a qualified individual with a disability or protected veteran.
VEVRAA Federal Contractor