Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

Here are a few things you should know:
  • This site is mobile friendly. You do not need a log-in or password to access information.
  • Jobs on this site are original and unduplicated and come from three sources: the Federal government, state workforce agency job banks, and corporate career websites. All jobs are vetted to ensure there are no scams, training schemes, or phishing.
  • The site is refreshed daily to remove out-of-date content.
  • The newest jobs are listed first, so use the search features to match your interests. You can look for jobs in a specific geographical location, by title or keyword, or you can use the military crosswalk. You may want to do something different from your military career, but you undoubtedly have skills from that occupation that match to a civilian job.
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Job Information

Pep Boys of Delaware Customer Service Advisor - 39874 in Tulsa, Oklahoma

This job was posted by https://okjobmatch.com : For more information, please see: https://okjobmatch.com/ada/r/jobs/1934337

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Auto Plus is a major U.S.-based distributor of automotive aftermarket parts. Since 1921, Pep Boys has been one of the nation's leading automotive aftermarket chains with over 7,500 service bays in over 800 locations in 35 states and Puerto Rico. Together, the united organization, Auto Plus Pep Boys, has over 21,000 associates in more than 20 distribution centers and over 1,000 corporate locations. In addition, the company supports more than 530 independently-owned stores and over 2,400 independently-owned service centers across the nation. Auto Plus Pep Boys is owned by Icahn Enterprises L.P. ("Icahn Enterprises"; NASDAQ: IEP).

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n nPosition Summary

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Contribute to the growth of the organization across all lines of business through customer engagement, expert product and service knowledge, follow-up, and follow through at the service desk, on the sales floor, and at the register.

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n nDuties & Responsibilities

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+ First point of contact for customers on the phone and in the store. Responsible for engaging customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and selling parts and service that make the customer's car run at peak efficiency; adheres to Company Customer Care standards to meet customer expectations.

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+ Responsible for the organization and productivity of the service business through work order and register transactions, thorough vehicle inspections, and service and replacement part knowledge.

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+ Under the direction of Management, assists in various aspects of customer care, work order and register assistance, facility maintenance, and Outside Purchase (OP) ordering.

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+ Follow all policies and procedures related to cash, credit, check, refund and return policies. Works with the management team to react to customer service issues, customer complaints, and/or business opportunities.

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+ Conduct and participate in routine express automotive services, including tire mounting, balancing, rotations, and repair; oil changes, fluid top-offs, lubrications, filter and bulb replacement; battery installation, starting and charging system testing; cosmetic car services, and thorough vehicle inspection.

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+ Primary driving force behind the implementation and constant execution of safety procedures, ensuring wheel torque and oil/fluid services are performed per standard operating procedure directives.

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+ Partner with Management to produce a safe and health work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.

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+ Effectively communicate with all associates, management, and customers; interprets and retains information and applies knowledge appropriately.

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+ In designated locations, may be a secondary key carrier responsible for basic and detailed opening and closing responsibilities.

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+ Other duties as assigned.

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n nKnowledge, Skills, and Abilities

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+ High school diploma or equivalent required.

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+ Valid Driver's License.

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+ One year of related experience in the automotive service environment.

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+ Must have basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions. Ability to apply mathematical formulas to calculate commissions and discounts.

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+ Strong verbal communication skills.

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+ Strong customer service skills.

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+ Ability to work Days, Nights, Weekends, Holidays.

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n n nPhysical Demands/Work Environment

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The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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The characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

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n nPhysical Demands

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+ Must be able to lift, carry, and place merchandise and supplies up to 50 pounds without assistance.

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+ Frequent standing and walking for long periods of time.

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+ Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.

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+ Climb up and down ladders to retrieve and stock merchandise.

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+ Communicate effectively in person, by teleph

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