Job Information
RTX Corporation Airports Systems Delivery Engineer (Hybrid) in Tulsa, Oklahoma
Date Posted:
2024-04-15
Country:
United States of America
Location:
HOK32: Tulsa, OK (IMS INC) 6120 South Yale, Suite 200 , Tulsa, OK, 74136 USA
Position Role Type:
Hybrid
Join our dynamic team where you'll spearhead mission-critical deployment initiatives either remotely or on-site at various customer locations as part of our Airports System Delivery Team. Your primary goal? Delivering unparalleled customer service excellence.
Once onboarded and fully trained, you'll be at the forefront of deploying a comprehensive suite of Collins Aerospace Airports common use systems and products, elevating operations at some of the globe's most esteemed airports across North America. But it doesn't stop there – you'll be an integral part of deployment activities spanning North America and potentially beyond, ensuring seamless operations worldwide.
From traversing to customer sites, conducting meticulous site surveys, liaising with local technical experts, to executing precise installation tasks, your role will be pivotal in shaping the future of airport technology and customer satisfaction. Are you ready to embark on a journey where every deployment is a testament to your dedication and expertise?
What YOU will learn:
How to install, update, and test new and existing airline and airport applications, configure common use workstations and peripherals. Install third party software products and integrate them into Collins Aerospace Airports common use and system integration products.
How to conduct technical analysis of product implementations, modifications and enhancements to product in accordance with specific customer specifications and implementations
How to proactively detect problems, resolve issues or report and escalate the problems to next level of support when they can’t be resolved in timely manner. Interface with on-site maintenance personnel, provide 3nd level supports where needed in order to meet the Service Level Agreements (SLA).
How to maintain and build knowledge of existing and future products and requirements and industry trends within Airports domain.
What YOU will do:
Adhere to installation instructions and guidelines and use industry best practices in order to deliver the best quality service. Use the appropriate tools and equipment to perform the installation, intervention, and problem resolutions in accordance with System Delivery guidelines and instructions where provided.
Follow established policies and procedures in analyzing situations or data from which answers cannot always be readily obtained.
Provide best practices for day-to-day operations, performance analysis, tuning and capacity planning for products deployed and suggest and implement performance improvements when necessary.
Frequently interact with customers and coordinate with Airlines and Airport Authorities at airports regarding technical requirements, configurations and testing of airline and airport applications. Commission and hand over systems components and enhancements to customer representatives. Assist in design reviews and procurement.
Be Involved in all aspects of intra-Airports technical discussions involving technical problems at sites.
Closely liaisons with the project management organization, account management, customer support and sales team for technical exchange of information and planning of operations.
Work with 1st and 2nd level technical support and development teams and other cross departments to assist resolving engineering issues/problems. Actively addresses performance issues and risks.
Education & Experience:
Typically requires a University Degree and less than 2 years prior relevant experience or in absence of a degree, 6 years of relevant experience
Qualifications you must have:
Must be authorized to work in the U.S. without sponsorship now or in the future. Collins Aerospace will not offer sponsorship for this position.
Prior experience or knowledge in IT or computers.
Skills we value:
Prior customer service experience.
Experience in the implementation, administration, and troubleshooting of Microsoft Windows Server 2008/2022 and Windows 10/11 Operating System in both virtual and physical environments.
Experience in implementation and troubleshooting of enterprise networks.
Experience in TCP/IP, Layer 2 and 3 switching/routing, Cisco IOS, IP address provisioning, VLAN allocation and management, LAN and WAN environments, HSRP, DNS, DHCP.
Knowledge of wide variety of airport innovational products and services such biometrics facial recognition technologies, artificial intelligence, queue management systems.
Familiarity with IATA CUPPS and CUSS specifications.
Familiarity with Cloud computing concepts, cloud technologies and service models.
Knowledge of computing hardware and networking
Collins Aerospace, an RTX company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio, and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.
#reempowerprogram
This role is also eligible for the Re-Empower Program. The Re-Empower Program helps support talented and committed professionals as they rebuild their capabilities, enhance leadership skills, and continue their professional journey. Over the course of the 14-week program, experienced professionals will gain paid, on-the-job experience, have an opportunity to participate in sessions with leadership, develop personalized plans for success and receive coaching to guide their return-to-work experience. Upon completion of the program, based on performance and contributions participants will be eligible for a career at RTX.
Minimum Program Qualifications:
Be on a career break of one or more year at time of application
Have prior experience in functional area of interest
Have interest in returning in either a full-time or part-time position
Connected Aviation Solutions:
Our Connected Aviation Solutions team provides advanced information management systems, products and services that enable the connected ecosystem by bringing together Collins’ unique breadth of aviation products with our smart digital solutions to help us enhance every aspect of the end-to-end travel experience. We help airlines, airports and business aircraft turn data into value to streamline operations, increase efficiency and reduce cost, enhance the passenger experience and contribute to sustainable flight. By combining the best networks, connectivity and data/analytics solutions, we’re solving big problems for our customers and the world, while enhancing the security and connectivity of systems both on and off the aircraft, to help operators and passengers stay more connected and informed and create a more sustainable, efficient, reliable and enjoyable travel experience. Aviation connects the world. Our Connected Aviation Solutions team connects aviation. Sustainably. Seamlessly. Securely.
Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.
WE ARE REDEFINING AEROSPACE.
*Please ensure the role type (defined below) is appropriate for your needs before applying to this role
Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite. Ratio of time working onsite will be determined in partnership with your leader.
Some of our competitive benefits package includes:
Medical, dental, and vision insurance
Three weeks of vacation for newly hired employees
Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
Tuition reimbursement program
Student Loan Repayment Program
Life insurance and disability coverage
Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
Birth, adoption, parental leave benefits
Ovia Health, fertility, and family planning
Adoption Assistance
Autism Benefit
Employee Assistance Plan, including up to 10 free counseling sessions
Healthy You Incentives, wellness rewards program
Doctor on Demand, virtual doctor visits
Bright Horizons, child and elder care services
Teladoc Medical Experts, second opinion program
And more!
At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other -- propel us all higher, again and again.
Apply now and be part of the team that’s redefining aerospace, every day.
The salary range for this role is 53,000 USD - 103,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.
Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.
Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.
This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.
RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.
RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
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Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.