Job Information
City Wide Facility Solutions Account Manager - B2B in Troy, Michigan
City Wide Facility Solutions of Michigan is a people development business. We have a team-centric approach that emphasizes a dedication to serving others with excellence in all we do. Here you will find a high-energy work environment that balances individual success along with the joy of winning as a team.
City Wide Facility Solutions is actively seeking a Facility Solutions Manager (FSM) for our Franchise location in Troy, Michigan.
The successful candidate will have experience with account management/route sales and excel at selling additional, add-on services, through relationships to current client customers. The FSM acts as the "Single Point of Contact" for our commercial building customers and is focused on solving problems and saving time.
Key Responsibilities:
Develop and maintain positive relationships with existing clients by maintaining routes and offering solutions to ensure client satisfaction.
Manage, expand, and diversify client partnerships, upselling accounts with other valued services.
Collaborate with the operations team, communicating potential issues, successes and service changes.
Engage with and manage night managers and independent contractors.
Focus on electronic communication through the CRM.
Implement the model and follow the program.
Qualifications:
Excellent customer service and relationships skills
Solve problems proactively
Ability to juggle multiple projects at once
Desire to learn and grow professionally
Highly organized
Work independently
Communicate in a professional, direct style
Computer/Smart Phone competency
Previous service industry experience
Requirements
2+ years outside B2B account management experience, building maintenance or facility management preferred but not required.
2+ years track record of success in a client retention role, with goals and metrics to support.
Highly detail-oriented and excellent follow-through on commitments.
Positive and outgoing personality; great at building relationships.
Excellent verbal and strong written communication skills.
Proficient in Microsoft Office and knowledge of CRM database.
Ability to travel on a daily basis to client locations locally.
Benefits
City Wide offers a competitive compensation package including base salary and uncapped commissions.
City Wide Facility Solutions Benefits
Base Salary $50k+ plus monthly commissions, and quarterly and annual bonuses.
401 K with 4% match
Health Care Plan (Medical, Dental & Vision)
Paid Time Off (Vacation, Sick & Public Holidays)
Paid Training & Development
Mileage reimbursement
Smartphone
Company laptop