Job Information
American Express Senior Manager, Partner Management in Toronto, Ontario
Description
You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
Global Partner & Operational Support (GPOS) is a key organization within the Global Services Group (GSG). Our team manages a complex, global network of third-party service partners who provide AXP with servicing flexibility and quality experiences for American Express card members and prospects.
How will you make an impact in this role?
We are seeking a Senior Manager to oversee the sourcing strategy for new and on-going third parties managed by the Global Partner & Operational Support team. This role will also play a critical part in supporting key strategic projects within the GSG.
Lead a team that develops optimal partner configurations, assesses the third-party external landscape, and benchmarks our global partner footprint.
Provide strategic direction to GPOS on opportunities for insourcing or reconfiguring the partner portfolio by conducting detailed cyclical analyses of the BPO industry.
Serve as an advisor and subject matter expert for global sourcing projects across the GPOS portfolio, including RFPs and contract renewals, ensuring efficiency and compliance.
Provide geographic intelligence across key markets, including Canada, the US, Germany, Mexico, the Philippines, and India.
Develop negotiation strategies for top partners with locations and programs in Canada and the US.
Act as the point of contact for GPOS and GSG leadership, offering coordination and strategic insights for negotiators.
Serve as the internal point of contact for key stakeholders regarding configuration changes, providing alternatives from a configuration standpoint as needed.
Minimum Qualifications
Minimum of 2 years of experience managing large, complex sourcing or procurement projects.
Proven ability to communicate clearly with both internal and external audiences. This role has high visibility and requires strong presentation skills.
Ability to work autonomously while engaging stakeholders to ensure buy-in and effective decision-making.
Ability to operate with autonomy but engage stakeholders as required to gain buy-in and manage effective decision-making.
Ability to manage, interpret, and analyze large data sets, and present findings to leadership.
Preferred Qualifications
Experience in sourcing and leading RFP processes in a BPO environment.
Cross-functional project management experience.
Project Management Profession (PMP) Certification.
Proficiency in a second international language (French, Spanish or German).
Qualifications
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
American Express is committed to providing an inclusive and accessible work environment in which all people who apply for positions or who work for or on behalf of Amex are treated with dignity and respect and are provided with equal treatment with respect to employment, regardless of that person's age, sex, sexual orientation, gender identity, gender expression, race, colour, ancestry, ethnic or national origin, citizenship, religion or creed, marital status, family status, pregnancy, disability, record of offences, social condition or origin, political beliefs, association or activity or other factors prohibited under applicable Human Rights legislation (the “Prohibited Grounds”). If you have a disability and need accommodation, please speak with the Recruiter for more information.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Job: Customer Service
Primary Location: Canada-Ontario-Toronto
Schedule Full-time
Req ID: 24018339