Job Information
Canadian Tire Program Manager, IT Modernization in Toronto, Ontario
What you’ll do
The Delivery Manager role is focused on serving the needs of the pod and supporting the pod in achieving its goals. The Delivery Manager will continuously evolve the Agile capabilities of the team, focus on team dynamics, remove impediments to success, and coordinate dependencies across Pods. The Delivery Manager will support the Product Leadership and Scrum Masters to enable the team to meet the customer-focused outcomes. As part of the Delivery Excellence Chapter, the Delivery Manager will contribute to the Chapter’s body of knowledge and best practices, and as a senior member of the Chapter will coach and mentor other scrum masters.
Leads a group of Agile squads (Pod) to deliver assigned work.
Advises and coaches the Pod on Agile and Lean values, practices, and processes. Ensures that the Agile pod is staffed, effective, productive, and focused on the sprint goals and customer outcomes.
Clears the runway so that the Pod can meet the quarterly objectives, removes blockers that can not be resolved by the squad-level Scrum Masters. They will find resources and garner support to address critical roadblocks. The Delivery Manager will support issues that exceed the capability of a Scrum Master to address.
Identifies dependencies with other Pods and determines how to manage those dependencies without impacting the progress of the Pod. Likewise, works with other Pods to deliver features on which they are dependent. Creates and maintains the Pod Release Board.
Creates metrics and tools or ensure adoption of the Agile COE metrics and tools, to measure success and recognize progress of the squads within the Pod. Has the ability to identify and utilize beneficial metrics, interpreting them and course correcting.
Facilitates, participates, and collaborates in cross functional planning sessions to raise milestones, issues, dependencies, etc.
Provides a high level of relationship management, resolving conflicts and enabling discussions between stakeholders, management, co-workers and Pod members with varied interests.
Rigorously facilitates communication and collaboration inside and outside the Pod. Fosters close cooperation across all Pod members and encourages cross-training and support of each other.
As part of the Delivery Excellence Chapter, the Delivery Manager contributes to agile management best practices within the enterprise to help maintain and promote agile management practices and professionalism.
Supports management to report progress of the program.
What you bring
5+ years of relevant work experience delivering complex projects/programs within an Agile framework.
Experience with legacy system modernization, mainframe modernization and mainframe code (C and PL1) is a strong asset.
Certified Scrum Practitioner (CSM) or Certified Scrum Coach (CSC) or equivalent formal education in Agile is an asset.
Exceptional delivery management skills within a matrixed environment
SAFe 6 certification is an asset.
Delivery or software development background. Education in Computer Science or similar is preferred.
Team Leadership through influence – Can foster and develop positive team dynamics and elevates through coaching.
Strong communication and organization skills – able to propagate information promptly, clearly, and unambiguously to multiple audiences.
Strong technical background required. You have experience working with multidisciplinary squads in a fast-paced environment.
Skilled in building relationships and navigating through organizational layers.
Ability to scale thinking and analysis from strategic to detail and vice versa.
Experience with Microsoft Azure. (Azure Fundamentals in 2+ disciplines) considered an asset.
Experience with Java considered an asset.
Strong stakeholder management skills required.
Knowledge of Retail Business/Technology is an asset.
Hybrid
We value flexibility. We have adopted a hybrid work model whereby employees use a combination of working in office and virtually in service of outcomes. Each leader is empowered to decide what work is best achieved in person based on the unique needs of their team.
About Us
Canadian Tire Corporation, Limited (“CTC”) is one of Canada’s most admired and trusted companies. With more than 90 Owned Brands, 1,700 retail locations, financial services, exemplary e-commerce capabilities, and exciting market-leading merchandising strategies. We dream big and work as one to innovate with purpose for our customers at every level of our business, investing in new technologies and products, and doubling down on top talent to drive the company forward. We offer competitive salaries and wages to CTC employees, as well as store discounts, supported learning through our Triangle Learning Academy, Canadian Tire Profit Sharing, and retirement and savings programs for eligible employees. As part of our enhanced flex benefits program, we offer mental health benefits in the amount of $5,000 per year for benefits-eligible employees and their families, including total well-being, and mental health tools and resources for all employees. Join us in helping to make life in Canada better through living and working our Core Values: we are innovators and entrepreneurs at our core, outcomes drive us, inclusion is a must, we are stronger together and we take personal responsibility. It is an especially exciting time to join CTC and its family of companies where career opportunities are wide-ranging! Join us, where there's a place for you here.
Our Commitment to Diversity, Inclusion and Belonging
We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better.
Accommodations
We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.
We are one of Canada’s most admired and trusted companies. With world-class owned brands and exciting market-leading merchandising strategies, we are continually innovating with purpose: to excite and serve Canadian customers from coast-to-coast. We are connected to communities, big and small, from coast-to-coast, offering products and services that reflect the diverse nature of every one of them. From sports to outdoors, automobiles to homes, we know and understand life in Canada like no other retailer can.
We are always on the lookout for curious, creative people who are able to navigate and excel in a rapidly evolving retail environment. If you’re ready to take on new challenges – be it in digital, IT, marketing, data & analytics, merchandising, or one of the many other roles we have – there is a place for you here, so apply today.