Job Information
Microsoft Corporation Critical Environment (CE) Field Services Engineer in Toronto, Ontario
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as a Critical Environment (CE) Field Service Engineer (FSE)
Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CE FSE, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development for all employees and offers trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.
Our infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.
With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.
Do you want to empower billions across the world? Come and join us in CO+I and be at the forefront of the action!
Responsibilities
Datacenter Operations
Ensures compliance with data center business units and service-level policies.
Engages with appropriate teams and resources to execute tasks or projects.
Manages programs associated with area of responsibility.
Demonstrates conscientiousness on cost adheres to budget requirements; keeps costs reasonable and contributes to staying within budget.
Follows and adheres to safety and security policies and procedures. Reports immediately any safety or security issues or concerns.
Participates in Root Cause Analysis (RCA) process as appropriate.
Service Delivery
Maximize Critical Environment (CE) availability in conjunction with our landlord partners at our leased Datacenters and to ensure optimal operational efficiency.
Oversee the day-to-day operations and maintenance of mechanical and electrical equipment in our leased Datacenters Method of Procedure (MOP), Standard Operating Procedure (SOP), Emergency Operating Procedure review (EOP), Root Cause Analysis (RCA), Failure Mode & Effect Analysis (FMEA), change governance, and risk mitigation)
Reduce high-impact and human-error Critical Environment (CE) incidents year over year.
Deliver on cost/energy efficiency initiatives.
Support delivery of the Datacenter’s Emergency Preparedness and Response plans and act as an escalation point for all facilities-related issues within our leased datacenters.
Coordinate, plan, schedule, and supervise CE audits and compliance verification as needed.
Ensure routine reporting to effectively manage and analyze our Power/Temperature/Relative Humidity, and Service Level Agreement (SLA) monitoring.
Establish and enhance working relationships and engagement with our Engineering Groups (EGs), and Landlord partners including contributing to Monthly Business Reviews, Quarterly Business Reviews (MBRs, QBRs)
Work with regional and global peers to share and build best practices across the entire datacenter portfolio.
Datacenter Work Environment
Shares best practices; assists others in learning role, process, procedures.
Provides mentorship across data centers for specific expertise.
Seeks training opportunities that meet the interest of the business as well as own career goals and objectives.
Suggests ways for reducing risk of performing maintenance; works with others to accommodate scheduling needs.
Suggests improvements in implementation based on depth of understanding.
Contributes to a positive team environment by learning and adopting best practices.
Contributes constructively during team meetings and in cross-disciplinary collaborations within the service team.
Ownership
In alignment with management priorities, holds self-accountable for the end-to-end service quality, completeness, and resulting customer experience (including but not limited to availability, safety, security, customer service).
Supports escalation of issues to appropriate owner.
Technical Project Implementation
Follow project implementation schedules to deliver the hardware engineering aspects of a well-defined feature or product. Escalate issues to management as necessary.
Implement and track product plans, under guidance from other engineers.
Highlight potential issues that may affect downstream execution of projects (e.g., performance vs. reliability and manufacturing concerns).
Research new tools, technologies, or processes for project implementation and provide reports to project team members.
Assist in implementing risk assessments (e.g., supplier or partner delays, incomplete specs, or tool issues) into project plans.
Communicate project progress/status within the project team and escalate issues as necessary.
Design
Develop basic knowledge of industry trends, competitors' products, customer experience, and advances in various engineering fields. Consult with other engineers to help understand and apply advanced concepts.
Assist in the creation and execution of robust, scalable, secure, and extensible designs and/or verification plans for the electrical engineering aspects of a well-defined feature or product extension (e.g., a product refresh, or line extension).
Participate in creating intellectual property. May file patents within personal area of scope and complete necessary patent documentation.
Implement known solutions to common technical and/or design challenges, with some guidance from other engineers.
Read device specification sheets and interpret common details required to design and test various hardware features.
Develop design documentation which could include drawings, specifications, schematics, or diagrams for features of well-defined products with guidance and direction from a manager or other engineers.
Review supplier or partner technical sheets for available parts and choose appropriate parts needed to support product development.
Other
- Embody our culture (https://careers.microsoft.com/v2/global/en/culture) and values (https://www.microsoft.com/en-us/about/corporate-values)
Qualifications
Required Qualifications:
High School Diploma or equivalent AND 2+ years experience delivering server and network deployment projects in large-scale environments
OR 3+ years' experience supporting IT equipment or related technology.
2+ years experience in Critical Environment infrastructures or Datacenter Environment (e.g., Uninterruptible power supply (UPS), Generator, Air Handling Units (AHU))
1+ years experience in Mechanical or Electrical Engineering supporting critical infrastructure
Other Requirements:
This role requires the ability to meet Microsoft, customer, and/or government security screening requirements. These requirements include, but are not limited to the following specialized security screenings:
Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
The successful candidate must be able to obtain Reliability Status screening from a duly authorized department or agency of the Government of Canada. This process includes but is not limited to:
Verification of identity, background, education, professional credentials, personal and professional references, credit check, and criminal background check.
Reliability Status screening may also require a security questionnaire and security interview. Useful links:
Reliability status request process
Out-of-country verifications
To obtain the requisite clearance within required timelines, applicants must have a stable residency history. Microsoft will work with individuals on a case-by-case basis to determine if the requisite clearance can be obtained within required timelines. Please note that the clearance process is governed by the respective authorized department or agency of the Government of Canada.
Additional or Preferred Qualifications:
Bachelor’s Degree or Technical College certification in mechanical or electrical engineering and/or services
Experience working on large scale CE projects.
Applicable certifications: PMP, ITIL, CDCP.
Data Center Operations Management IC4 - The typical base pay range for this role across Canada is CAD $85,600 - CAD $158,400 per year.
Find additional pay information here:
https://careers.microsoft.com/v2/global/en/canada-pay-information.html
Microsoft will accept applications for the role until May 29, 2024
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Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .