Job Information
Fairmont Assistant Server, Reign Restaurant (full-time) in Toronto, Ontario
Company Description
For over 91 years, Fairmont Royal York has stood proudly as a Toronto landmark. When the hotel opened in 1929 it was the tallest building in the British Common Wealth and contained 1,048 rooms, a concert hall, library, extensive bakery, radio station and even a hospital. Today, this essential downtown landmark has completed a multi-million dollar transformation, reimagining its lobby, rooms, dining venues, event spaces, and Fairmont Gold – the property’s exclusive hotel within a hotel luxury experience. Another stunning chapter for Fairmont Royal York has begun.
Job Description
What you will be doing:
Assist guests regarding menu items in an informative and helpful way
The Assistant Server’s focus will be to act as a support in all areas of Guest service delivery. In principle, their function will be threefold; to prepare serving stations and work areas for each meal period, assisting with the smooth execution of meal service during peak times, and offering continued support in preparation for the next meal period.
The Assistant Server will be an integral part of the Reign team.
To promote and maintain a positive working relationship at all times
To report for duty punctually, in full uniform according to appearance and grooming standards
To have a full understanding of the food and drink offerings in the outlet, including dietary restrictions, and be proficient in answering any guests’ questions.
To demonstrate a complete understanding of Reign policies, procedures and set service standards as outlined in the Royal York Colleague Handbook
To demonstrate a complete knowledge and understanding of all steps of service and duties and perform them to the set standards as outlined in the Job Task Checklist
To assist all Guests (internal and external) with any inquiries or requests in a pleasant, helpful manner
Attend pre-shift, weekly and monthly meetings to continually improve the Guests experience
Carrying out any miscellaneous duties and responsibilities as requested by your Manager pertaining to total quality service delivered in the Lobby Lounge.
To understand how to operate all the equipment used in the outlet
To fully understand and follow the hotel’s recycling program and procedures
Adhere to ALL Safe Standards, ensuring all hygiene and prevention measures are being met
Adhere to alcohol handling procedures and policies
Adhere to all LQA standards set for the department
Will work weekends, holidays and shift work as scheduled
Any other tasks as assigned
Qualifications
Ability to focus attention on guest needs, remaining calm and courteous at all times
Previous work experience in a restaurant/food and beverage setting
OTEC certificate an asset
Flexibility with shifts of the outlet dependent on business demands
Willingness to learn new concepts and ideas
Smart Serve Training Certification
Additional Information
Do you enjoy helping others and building emotional connections to make people feel special and welcomed? If so, then we want YOU to be part of our Fairmont Royal York family.
Every day you will be responsible for engaging with our guests, clients and colleagues. You will create the essential Toronto experience at the hotel that has been a Canadian icon for over 91 years. You will be given the responsibility to ensure that our guests and colleagues feel WELCOMED, CARED FOR and INCREDIBLE. Being part of the Fairmont Royal York family is more than providing warm and consistent service. As an ambassador of Fairmont Royal York, you will take the initiatives necessary to turn moments into memories by taking the time to understand our guests’ purposes: why are they staying at Fairmont Royal York, what is their length of stay and what are their preferences and passions? Making our guests feel heard and cared for creates an emotional connection to our brand and builds loyalty.
These emotional connections are not just for guests. As part of the Fairmont Royal York family, you will be tasked with creating impactful relationships with your colleagues.
If creating these lasting relationships and experiences excites you, read more about how your role supports our vision of continuing to create the essential Toronto experience!
What is in it for you:
Employee benefit card offering discounted rates in Accor worldwide for you and your family
Complimentary, daily, hot and cold meal options in our staff cafeteria
Learning programs through our Academies designed to sharpen your skills
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
Career development opportunities with national and international promotion opportunities. The sky is your limit
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Note: Must already be legally entitled to work in Canada to be considered for the position