Job Information
Lumen Coordinator II - Customer Advocacy in Topeka, Kansas
About Lumen
Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.
Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.
We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.
The Role
As a Lumen Coordinator II, you will be responsible for highly confidential information working directly with the Director and his leadership team to perform administrative details that require a thorough knowledge of KPIs, policies, procedures, and daily operations.
This position supports and coordinates the Director's administrative, financial, and operational activities.
Organizes and prioritizes critical issues and required information for the Director to facilitate efficient decision-making. Acts as a point of contact or gatekeeper between top management and other stakeholders.
Location and Schedule
Work From Home
No travel required
The Main Responsibilities
Demonstrates action-oriented mindset when faced with a project roadblock
Effectively communicate risks and issues to leadership and present options and recommendations for resolution
Facilitates efficient utilization of the Director's time by developing and coordinating a complex calendar of appointments and meetings with individuals and groups.
Serves as a liaison between the Senior leadership, members of executive leadership, various committees, and others throughout the organization.
Track record of breaking down silos and working with others within your team and other organizations to maximize impact.
Ability to simplify complex situations, strong analytical and problem-solving skills
Must be able to manage many tasks simultaneously, working under continual deadline constraints.
What We Look For in a Candidate
Minimum 2 years related experience in specific area or equivalent.
Associates degree or equivalent
Excellent organizational, planning, decision-making, and problem-solving skills
Excellent communication skills, written, verbal, and presentation skills
Ability to multitask by working in a face paced, constantly changing environment
Ability to establish and maintain working relationships with individuals across the organization
Ability to efficiently utilize MS Office Suite of Applications, especially Word, Excel, and PowerPoint
Thrives in an agile and fast-paced environment on highly visible projects and initiatives, has a proven track record in taking on end-to-end ownership, and successfully delivering results in dynamic business situations.
This job is not available to applicants who will require visa sponsorship (examples: H-1B, L1, OPT, F-1, TN, etc.)
Compensation
The starting salary for this role differs based on the employee's primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual's qualifications.
Location Based Pay Ranges
$38119 - $50825 in these states: AR, ID, KY, LA, ME, MS, NE, SC, and SD.
$40500 - $53500 in these states: AZ, AL, FL, GA, IN, IA, KS, MO, MT, NM, ND, OH, OK, PA, TN, UT, VT, WV, WI, and WY.
$42132 - $56175 in these states: CO, HI, MI, MN, NV, NH, NC, OR, and RI.
$44138 - $58850 in these states: AK, CA, CT, DE, DC, IL, MD, MA, NJ, NY, TX, VA, and WA.
As with the pay range variety that's based on the region of a country, specific offers are determined by various factors such as experience, education, skills, certifications and other business needs.
What to Expect Next
Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date.
Requisition #: 334139
Background Screening
If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (https://jobs.lumen.com/global/en/faq) . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Equal Employment Opportunities
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
Disclaimer
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
Salary Range
Salary Min :
38119
Salary Max :
58850
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. (https://jobs.lumen.com/global/en/compensation-information) We're able to answer any additional questions you may have as you move through the selection process.
As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here. (https://centurylinkbenefits.com)
Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.
Application Deadline
07/12/2024