Job Information
Cargill Technical Service Manager, Indulgence in Tokyo, Japan
Job Purpose and Impact
The Technical Service Manager will provide technical advice and support to customers during and after product sales. In this role, you will be the lead contact for customers and you will stay ahead of technology and business practices through workshops, research and professional meetings.
Key Accountabilities
Collaborate with consultants to provide onsite technical support for current customers and prospects.
Provide customer solutions and technical support materials to specific customers.
Perform complex research for product development to understand product properties and systems operations.
Compile and analyze data for project update, working with external suppliers to test new products and technologies to make recommendations on applications.
Organize project data and conclusions for internal and customer presentations, assist with product demonstrations and service as subject matter guide during meetings with prospective customers.
Stay ahead of product insight and research to improve value of offerings.
Keep application and value collection up to date in the systems.
Independently handle complex issues with minimal supervision, while escalating only the most complex issues to appropriate staff.
Other duties as assigned
Qualifications
Minimum Qualifications
Bachelor's degree in a related field or equivalent experience
Minimum of four years of related work experience
Other minimum qualifications may apply
Preferred Qualifications
Master's degree, Doctorate degree
Background in Indulgence Category (Bakery or Confectionary)
More than 8 years related experiences
Business level English
Passion for understanding, creating, and communicating value and solutions to team members and customers.
Public speaking experience