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Job Information

Oracle Sr. Principal – Customer Delivery Manager in TOKYO, Japan

Job Description

As a Customer Delivery Manager Senior Principal Program Manager, you will be the single threaded owner collaborating with cross-functional stakeholders to align customer priorities and driving end-to-end execution of complex region delivery projects. The ideal candidate will be an exceptionally strong communicator, both written and verbally, have a well-rounded customer engagement background, and come with a history of leading large-scale projects end-to-end

Preferred Qualifications

  • BS or MS degree or equivalent experience relevant to functional area

  • Eight (8+) or more years managing high visibility implementation projects and/or customer engagements

  • A skilled problem-solver and strategic thinker who takes ownership

  • The ability to work autonomously, make high impact decisions, and judgement calls

  • Excellent communication and interpersonal skills, with the ability to effectively manage relationships with stakeholders at all levels

  • Thrive in an innovative, ambiguous, and fast-paced environment

  • PMP, PgMP, or equivalent project management certification is a plus

  • The ability to travel to customer site or local office up to 20%

Career Level - IC5

Responsibilities

  • Manage dedicated cloud customer relationships to ensure region delivery expectations are clear, communicated, and issues are resolved in a timely manner

  • Provide a single point of contact for customer leadership and project teams

  • Own work-back schedules, generating communications and presentations, and planning and coordinating meetings

  • Take large, complex projects and break them down into tasks, milestones, and deliverables

  • Implement, streamline, and coordinate organizational processes and procedures to optimize efficiency and productivity

  • Anticipate bottlenecks, manage escalations, and negotiate tradeoffs to balance business needs and technical constraints to support customer success

  • Lead interactions with cross-functional teams consisting of Engineers, Product Managers and executive leadership

  • Provide executive status updates to stakeholders, both internally and externally, and escalate issues as necessary

  • Ensure that all project documentation is complete, accurate, and complete for handoff to downstream processes that enable continued customer success

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer

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