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CommScope, Inc. Specialist, Customer Support in Tokyo, Japan

Specialist, Customer Support

Req ID: 76814

Location:

Tokyo, Tokyo, Japan

In our 'always on' world, we believe it's essential to have a genuine connection with the work you do.

Due to our continued growth and customer demand, we are hiring a Project Support Specialist to support the Outdoor Wireless Network (OWN) business segment, which supports the backbone of outdoor cellular and Wi-Fi systems.

How You'll Help Us Connect the World:

  • Take ownership of customer support for all requirements (queries, orders, opportunities/projects) within the Japan region.

  • Participate in weekly update calls with Sales, Planning, Logistics, and Operations teams.

  • Ensure the timely and accurate entry of purchase orders into our ERP systems.

  • Resolve any purchase order issues that prevent timely order entry, collaborating with the customer and sales to ensure accurate and clean purchase orders.

  • Manage orders effectively, including receipt, acknowledgment, and change requests, working with internal stakeholders to prioritize and resolve related issues, and communicating with the customer as needed.

  • Prioritize workload to meet deadlines.

  • Identify priority projects with the project manager and contribute to process enhancements (automation) and simplification.

  • Provide solutions by demonstrating initiative in resolving issues and improving efficiency.

  • Maintain, manage, and follow up on quality/issues logs from inception to resolution.

Required Qualifications for Consideration:

  • Bachelor’s degree with a minimum of 5 years of experience in Customer Support, Customer Service, or Order Management, preferably in the IT industry.

  • Fluent in Japanese with a high level of English proficiency.

  • Excellent communication, negotiation, presentation, and facilitation skills.

  • Exceptional attention to detail, time management, and organizational skills.

  • Ability to collaborate effectively across virtual functions and teams.

  • Strong ability to prioritize workload to meet challenging deadlines.

  • Capable of multitasking efficiently and working well under pressure.

  • Proficiency in Microsoft tools, especially Excel and Outlook.

  • Prior knowledge of SAP, Business Objects, and CRM Dynamics is advantageous.

What Happens After You Apply:

Learn how to prepare yourself for the next steps in our hiring process by visiting https://jobs.commscope.com/content/How-We-Hire/?locale=en_US

Why CommScope?

CommScope is on a quest to deliver connectivity that empowers how we live, work, and learn. Our employees push the boundaries of communications technology that enables groundbreaking discoveries like 5G, the Internet of Things, and gigabit speeds for everyone, everywhere. With our unmatched expertise in copper, fiber, and wireless infrastructure, our global clients rely on us to outperform today and be ready for the needs of tomorrow.

If you want to grow your career alongside forward-thinking, hardworking, and caring people who strive to create what's next…..come connect to your future at CommScope.

CommScope is an Equal Opportunity Employer (EEO), including people with disabilities and veterans. If you are seeking an accommodation for the application or interview process, please contact us to submit your request at talentacquisition@commscope.com .

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Learn more about how we're on a quest to connect the future and build what's next.

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