Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

Here are a few things you should know:
  • This site is mobile friendly. You do not need a log-in or password to access information.
  • Jobs on this site are original and unduplicated and come from three sources: the Federal government, state workforce agency job banks, and corporate career websites. All jobs are vetted to ensure there are no scams, training schemes, or phishing.
  • The site is refreshed daily to remove out-of-date content.
  • The newest jobs are listed first, so use the search features to match your interests. You can look for jobs in a specific geographical location, by title or keyword, or you can use the military crosswalk. You may want to do something different from your military career, but you undoubtedly have skills from that occupation that match to a civilian job.
Home View All Jobs (2,299,243)

Job Information

Amazon Program Manager, Amazon Music International Product in Tokyo, Japan

Description

Amazon Music is an immersive audio entertainment service that deepens connections between fans, artists, and creators. From personalized music playlists to exclusive podcasts, concert livestreams to artist merch, Amazon Music is innovating at some of the most exciting intersections of music and culture. We offer experiences that serve all listeners with our different tiers of service: Prime members get access to all the music in shuffle mode, and top ad-free podcasts, included with their membership; customers can upgrade to Amazon Music Unlimited for unlimited, on-demand access to 100 million songs, including millions in HD, Ultra HD, and spatial audio; and anyone can listen for free by downloading the Amazon Music app or via Alexa-enabled devices. Join us for the opportunity to influence how Amazon Music engages fans, artists, and creators on a global scale. Learn more at https://www.amazon.com/music.

We are looking for a Program Manager (m/f/d) who is fluent in both Japanese and English. You will be part of our International Product Team that owns the customer experience in our vast number of Amazon Music supported countries around the world. You will help us improve the day-to-day experience of our customers and define language-specific requirements for new Amazon Music features that make it easier for customers to fall in love with music. Your focus will be to analyze and fix current customer issues, identify customer experience gaps by conducting walk-the-store and workshops, provide product support to and create customized reports for internal and external stakeholders, and support our global Product and QA teams to test the local experience of brand-new features. We're looking for someone who is comfortable working with data and technology products in order to make decisions and suggest improvements to the CX, and thrives in a fast-paced and dynamic environment.

Key job responsibilities

  • Customer Insights: You live and breathe customer insights, and are curious to explore the differences in how customers consume music. You derive insights from customer feedback, usage data, and external research, and provide input to our product managers through ad-hoc analyses or weekly/monthly customer experience (CX) reporting.

  • Issue Management: You manage numerous ad hoc requests concurrently, and prioritize and resolve internal and external customer experience gaps. You simplify complex issues, provide customized reporting with the ability to understand and analyze data, and effectively communicate to product managers, internal and external stakeholders.

  • Feature Launch Support: You are the local voice of the customer for new Amazon Music experiences. You work closely with global QA to understand and verify the local CX. You communicate findings in a precise and solution-oriented manner and are able to walk the fine line between speed and customer obsession.

  • Editorial support: You work with editorial, content programming and label relations to enable a great product CX for our artist and marketing campaigns. You consult on the desired experience, and define and execute creative solutions to delight our customers.

  • Benchmarking: You are the subject matter expert for the local music streaming CX. You benchmark our product against other internal and external providers, and use your findings to make recommendations to our product managers.

  • Stakeholder Management: You work with a broad set of key stakeholders including local and global product managers, customer service, quality assurance engineers, marketing, content programming and artist/label relations.

  • Process Management: You partner closely with other Program Managers and team members on protocol/process development for existing and future mechanisms. You continuously evaluate data collection tools and processes and offer solutions to ensure they are efficient, high quality and scalable.

We are open to hiring candidates to work out of one of the following locations:

Tokyo, 13, JPN

Basic Qualifications

  • 2+ years of program or project management experience

  • Fluent in Japanese and English

Preferred Qualifications

  • Knowledge of Lean principles and DMAIC methodology

  • Experience in MS Access and SQL

  • Experience in requirement gathering and ability to write clear and detailed requirement document

  • Comfortable with influencing without authority

Please check the website below for measures to eliminate unwanted second-hand smoking in each facility:

https://www.amazon.jobs/en/landing_pages/passivesmoking

就業の場所における受動喫煙を防止するための措置に関する事項については、下記リンク先をご覧ください。

https://www.amazon.jobs/jp/landing_pages/passivesmoking

The salary information can be provided individually prior to the 1st interview

賃金に関する条件は、１次面接の前に個別にご案内することができます

DirectEmployers