Job Information
AON IT Specialist - Digital Workplace and Experience in Tokyo, Japan
Job Title: IT Specialist - Digital Workplace and Experience
Aon Tokyo office is looking for an IT specialist to provide service to all employees.
This position requires face-to-face interaction with employees on site.
Job Responsibilities
Provides level one and level two support for technical aspects of Aon’s applications and infrastructure.
Acts on standard operating procedures (SOPs) to support colleague technology needs.
Diagnoses and resolves various software and hardware incident tickets within established SLAs.
Logs/updates all tickets in IT Service Management system.
Tests for infrastructure related changes and incidents.
Performs regular health checks on applications and hardware based on pre-documented procedures.
Maintains the platform and business application in coordination with manager.
Prepares incident reports by collecting, analyzing, and summarizing information.
Requirement
Minimum 3 years of IT support working experience.
Able to converse in native level Japanese with business level English.
Basic understanding of various technology areas (network, server, database, desktop, etc.).
Ability to understand client requirements and deliver to those requirements.
Strong ability to effectively communicate with customers/clients.
Must hold residency in Japan
How we support our colleagues
In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.
2538476
Job Title: IT Specialist - Digital Workplace and Experience
Aon Tokyo office is looking for an IT specialist to provide service to all employees.
This position requires face-to-face interaction with employees on site.
Job Responsibilities
Provides level one and level two support for technical aspects of Aon’s applications and infrastructure.
Acts on standard operating procedures (SOPs) to support colleague technology needs.
Diagnoses and resolves various software and hardware incident tickets within established SLAs.
Logs/updates all tickets in IT Service Management system.
Tests for infrastructure related changes and incidents.
Performs regular health checks on applications and hardware based on pre-documented procedures.
Maintains the platform and business application in coordination with manager.
Prepares incident reports by collecting, analyzing, and summarizing information.
Requirement
Minimum 3 years of IT support working experience.
Able to converse in native level Japanese with business level English.
Basic understanding of various technology areas (network, server, database, desktop, etc.).
Ability to understand client requirements and deliver to those requirements.
Strong ability to effectively communicate with customers/clients.
Must hold residency in Japan
How we support our colleagues
In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.