Job Information
Red Hat Engagement Lead in Tokyo, Japan
About the job
The Red Hat Open Innovation Labs team is looking for an Engagement Lead to join us in Tokyo, Japan. In this role, you will use a variety of modern application development practices, along with emerging technologies from open source communities, working together with consulting engineers and customers in small teams to build, test, and iterate over innovative application prototypes attached to real business value. You’ll be the heartbeat of an Open Innovation Labs residency, coaching and nurturing novice customers. You will also be involved in the wider transformation our customers are going through, being the catalyst of these transformations. As an Engagement Lead, you'll support everything from the selling and scoping of Open Innovation Labs residencies and projects to guiding the delivery team’s implementation of these projects, ensuring customer success. Throughout the life cycle of a residency or project, you will have control and oversight from kickoff to closeout, determining scope details and monitoring the project's progress to ensure it conforms to customer expectations and contractual agreements.
レッドハットの Open Innovation Labs チームでは、東京で活躍する Engagement Lead を募集しています。
この役割では、オープンソースコミュニティからの新興技術とともに、最新のアプリケーション開発手法を使用し、コンサルティングエンジニアや顧客と共に小規模チームを組み、実業務に直結する革新的なアプリケーションプロトタイプの構築、テスト、イテレーションを行います。あなたは Open Innovation Labs の中心となり、顧客を指導・育成します。また、より広範な変革にも関与し、これらの変革の触媒となります。Engagement Lead として、Open Innovation Labs のプロジェクトの販売やスコーピングのサポートから、これらのプロジェクトの実施ガイドまでを支援し、顧客の成功を確実にします。プロジェクトのライフサイクルを通じて、開始から終了までの管理と監督を担い、スコープの詳細を決定し、プロジェクトの進行を監視して顧客の期待と契約に合致していることを確認します。
What you will do
Support presales and scope of consulting solutions
Support sales and business development for the Open Innovation Labs
Handle change management and escalations
Work with internal stakeholders to gain internal statement of work approval and delivery
Create efficient and qualitative proposals for customers by ensuring all needs are defined through analyzing the customer environment and expectations
Build interpersonal relationships with other Red Hat departments and serve as a trusted advisor to create detailed business cases for how an organization can achieve its business goals by embracing agility
Integrate creative and innovative ways to position a strategic direction
Engage clients to embrace Red Hat’s open approach as a means of transforming not only what they do but how they do it
Innovate on our current thinking and develop new approaches to change how organizations and teams deliver software and systems
Coach teams to embrace agile, identify and resolve impediments; track continuous improvement
Work with customers on initiatives to support agile transformations across business units
Serve as the agile project manager for Open Innovation Labs residencies, including residency planning and management, team management, process management and improvement, and team building
Coach product owners to create product vision and roadmap and to write effective user stories
Support teams in converting existing product requirement documents to Jira Product backlog, prioritizing it based on business value, and tracking value points in sprints
コンサルティングソリューションのプリセールスとスコーピングのサポート
Open Innovation Labs のプリセールスとビジネス開発のサポート
変更管理とエスカレーションの取り扱い
内部ステークホルダーと連携して、顧客の環境と期待を分析することで、すべてのニーズが定義された効率的で質の高い提案を作成
他のレッドハット部門とのリレーションを築き、詳細なビジネスケースを作成して組織がアジリティを取り入れることでビジネス目標を達成する方法をアドバイス
戦略的な方向性を位置づけるために創造的かつ革新的な方法を統合
なにをするかだけでなく、どのようにするかも変革する手段として、顧客がレッドハットのオープンなアプローチを受け入れるよう働きかける
既存の思考に革新を加え、組織やチームがソフトウェアやシステムを提供する方法を変える新しいアプローチを産み出す
チームがアジャイルを受け入れ、障害を特定して解決し、継続的改善を追跡するよう指導
顧客と協力して、事業部門全体でのアジャイル変革をサポートする取り組みを行う
Open Innovation Labs のアジャイルプロジェクマネージャーとして機能し、計画と管理、チーム管理、プロセス管理と改善、チームビルディングを担当
顧客のプロダクトオーナーをコーチして製品ビジョンとロードマップを作成し、効果的なユーザーストーリーを作成するよう支援
既存の製品要件文書をプロダクトバックログに変換し、ビジネス価値に基づいて優先順位をつけ、スプリントで価値ポイントを追跡するチームをサポート
What you will bring
Bachelor's degree; master’s degree in business is preferred
5+ years of experience as a senior scrum master with a scrum coaching mentality in an agile environment with a software-selling organization
Understanding of Red Hat business strategy and economic model; good business insight and judgment
Demonstrated expertise in sales or supporting the sales of professional services, including developing statements of work, pricing, large-scale proposals, and client development
Experience in customer-facing positions as a professional services consultant
Familiarity with project management processes and experience with revenue-based project reporting
Extensive experience using agile project management tools and methods
Excellent written and verbal communication skills; ability to communicate with cross-functional teams and present to management and C-level executives
Ability to run workshops and create strategic proposal to support transformation initiatives
Established and sustainable network of customer relationships
Proven ability to understand the technical impact of projects from supportability, scalability, and repeatability aspects, as well as the business impact on both Red Hat and customers in delivering and scoping projects
Willingness to travel up to 25%
学士号、またはビジネスの修士号が望ましい
ソフトウェア販売組織のアジャイル環境でのシニアスクラムマスターとしてのスクラムコーチングメンタリティを持つ5年以上の経験
レッドハットのビジネス戦略と経済モデルの理解；良好なビジネス洞察と判断力
プロフェッショナルサービスのプリセールスまたはサポートに関する実証済みの専門知識、作業指示書の作成、価格設定、大規模提案、クライアント開発を含むプロフェッショナルサービスコンサルタントとしての顧客対応の経験
プロジェクト管理プロセスに精通し、収益ベースのプロジェクト報告の経験
アジャイルプロジェクト管理ツールや方法を用いた広範な経験
優れた文章および口頭でのコミュニケーションスキル；クロスファンクショナルチームとのコミュニケーションや管理層及び C レベルのエグゼクティブへのプレゼンテーション能力
ワークショップを運営し、変革イニシアティブをサポートする戦略的提案を作成する能力
持続可能で確立された顧客関係ネットワーク
デリバリー及びスコーピングにおいて、プロジェクトの技術的な影響、サポート性、スケーラビリティ、再現可能性、ビジネスインパクトを理解できる能力
日本語が母国語または流暢であること最大
25%程度の国内出張
#LI-TK1
About Red Hat
Red Hat is the world’s leading provider of enterpriseopen source (https://www.redhat.com/en/about/open-source) software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates have the flexibility to choose the work environment that suits their needs from in-office to fully remote to office-flex.
Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact. Opportunities are open. Join us.
Diversity, Equity & Inclusion at Red Hat
Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from diverse backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions of diversity that compose our global village.
Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.
Posting Location : Location JP-Tokyo
Posting date 2 weeks ago (4/14/2024 9:02 PM)
Job ID 101833
Workday ID R-037711
Category Consulting