Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

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Job Information, Inc Employee Success Operations Associate Analyst (HR Specialist) in Tokyo, Japan

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Employee Success Group

Job Details

Job Description

Salesforce’s Employee Success (ES) Shared Services group is not your typical HR Shared Services team. We meet the needs of our employees head on through collaborative, innovative and social initiatives. Our team focuses on the employee experience and fulfilling the #SalesforceOhana experience at Salesforce using our own trusted Customer Success Platform that we deliver to our external customers.

The Employee Success Specialist is a member of a globally diverse team supporting and guiding managers with informal performance coaching. The successful candidate has strong organizational skills with a high attention to detail, outstanding time management and communication skills, a commitment to exceptional customer support, and the ability to build relationships at every level of the organization. This person must be comfortable dealing with highly sensitive and confidential matters. Our ideal candidate enjoys working in dynamic and high-growth environments and is interested in growing their career in a variety of HR disciplines.

  • Provide guidance and direction to employees and managers regarding company HR policies and procedures that champions the company’s vision, values and culture.

  • Recommend effective solutions for addressing workplace concerns and escalate as applicable to Employee Relations Managers for further investigation

  • Administer processes on behalf of centers of excellence such as Probation Management, Performance Management, New Hire Post Placement Changes and Terminations.

  • Support business partners on employee inquiries by interpreting policies and providing consistent practices

  • Maintain accurate, timely, and required documentation of activities to ensure quality employee records and metrics.

  • Collaborates with other centers of excellence such as Employee Relations, Benefits and Talent Acquisition.

  • Routinely exercises judgment within broadly defined policies and practices.

  • Recommends or takes appropriate actions to address concerns as needed.

  • Provides front-line support in the prevention, resolution, and referral of employee questions or concerns.

  • Create and implement internal team procedures while identifying opportunities for continuous improvement.

  • Exercise sound judgment and expertise within broadly defined policies and practices.

  • Consult and build relationships with all levels of operational management and ES team members.

Job Requirements

  • 2-3 years of experience consulting on human resources policies and processes with employees and managers.

  • Prior experience as an HR Generalist ideal

  • Prior experience in a centralized HR department or shared services organization preferred

  • Prior experience in a mid to large size enterprise preferred

  • Experience with case management systems and Workday preferred

  • Ability to manage a high volume of employee cases

  • Experience applying company policies and procedures

  • Strong conflict resolution skills

  • Ability to work effectively in a virtual team environment

  • Ability to work in a fast paced and ambiguity environment

  • Strong professional verbal and written communications in both Japan

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