Job Information
Marriott Dir-Marketing Communications in Tokyo, Japan
Job Number 24051294
Job Category Public Relations & Communications
Location The Ritz-Carlton Tokyo, Tokyo Midtown 9-7-1 Akasaka, Tokyo, Tokyo, Japan
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management
Description for Internal Candidates
JOB SUMMARY
Develop and implement overall property marketing communications strategies to elevate brand/property’s awareness and reputation, grow loyalty members and drive room/F&B revenue
1)Provide leadership and management for all marketing communications activities.
2)Develop and implement strategic marketing communications plans to achieve objectives
3)Lead the development and execution of integrated marketing communications campaigns across marketing channels including digital, social media, mass media and partners
4)Build and maintain relationships with key stakeholders, including internal teams, external partners, media and industry influencers
CANDIDATE PROFILE
Education and Experience
• 2-year degree from an accredited university in Marketing, Business Administration, or related major; 4 years experience in public relations, communications, or related professional area.
OR
• 4-year degree from an accredited university in Marketing, Business Administration, or related major; 2 years experience in public relations, communications, or related professional area.
CORE WORK ACTIVITIES
Building Brand and Property Awareness to Drive Revenue
• Works collaboratively with local, regional and national resources to build awareness and increase exposure for the property and restaurants.
• Solicits new media outlets and travel media individuals.
• Selects the best opportunities for the property based on market conditions and property needs.
• Uses creative selling abilities to obtain maximum exposure through travel journalists and media outlets.
• Increases awareness within the travel media community as well as coordinating events to gain exposures and grow revenue in the restaurant outlets.
• Maintains website content and updates website with new promotions in order to generate additional revenue.
• Manages the hotel’s social media efforts, if applicable.
• Works with online media outlets to promote the hotel.
• Organizes and conducts all photo shoots for web site content.
• Coordinates offers and information for all publications and inserts with regard to brand loyalty reward mailings.
• Develops brochure and property collateral materials.
• Participates in all property imaging work (e.g., signage).
• Ensures consistent brand and property message is communicated in all public relations and communications efforts.
• Ensures consistency in individual property's voice on all guest touch points and public relations and communications, not only following corporate graphic standards, but also on behalf of the individual property.
Building Successful Relationships
• Builds and strengthens relationships with existing and new travel writers and local media to ensure future exposure. Activities include calls, entertainment, FAM trips, trade shows, etc.
• Develops relationships within community to strengthen and expand customer base for sales opportunities and additional revenue.
• Manages and develops relationships with key internal and external stakeholders.
• Conducts solicitation and maintenance calls to media.
• Develops strong relationships with e-commerce vendors, media, and distribution channels to ensure quality, cost effective creative executions.
• Identifies and communicates with distribution channels that can sell distress inventory to drive property occupancy.
• Provides all communications channels with creative and unique tools to assist in the public relations and communications of the property.
• Acts as liaison between corporate and individual properties in rolling out programs and making sure that properties are taking advantage of all opportunities provided through corporate.
• Assists property in developing promotions for various campaigns.
Developing and Coordinating Communication Efforts
• Provides accurate, complete and effective communications to visiting journalists, publicity or promotions.
• Evaluates new public relations opportunities for the property.
• Develops strategic public relations plan for property, includes group, leisure and local efforts.
• Manages individual and group media visits.
• Identifies and coordinates community service activities in concert with the public image and needs of the resort.
• Provides strategic counsel, issues statements and supports Executive Teams at properties.
• Creates contracts as required for location photo shoots, trade agreements, etc. with appropriate approvals.
• Directs creative print fulfillment; ensures corporate branding standards and legal compliances are met and incorporated into collateral.
• Writes all hotel press releases and other content for print media and electronic media.
Providing Exceptional Customer Service
• Sets a positive example for guest relations.
• Interacts with guests to obtain feedback on product quality and service levels; effectively responds to and handles guest problems and complaints.
• Observes service behaviors of employees and provides feedback to individuals and/or managers; continuously strives to improve service performance.
• Conducts site inspections with visiting journalists.
Additional Responsibilities
• Keeps detailed files and records on all matters relative to property's public materials.
• Ensures that property is following all corporate public relations guidelines.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.