Job Information
Marriott Dir-Conference Services in Tokyo, Japan
Job Number 24070588
Job Category Event Management
Location The Ritz-Carlton Tokyo, Tokyo Midtown 9-7-1 Akasaka, Tokyo, Tokyo, Japan
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management
JOB SUMMARY
The Director of Conference Services main role is to assist to meet banquet revenue goal and group rooms’ revenue as set by hotel guidance team. The Director of Conference Service is responsible for managing function rooms efficiently and profitably, overseeing efforts of all Conference Service Managers and Coordinators and making a deal with all related department for the required arrangement in the critical situation. BU
Overseeing all team members
Lead team members to operate for the guest engagement.
Focus on managing function rooms effectively and profitably.
Utilize hotel facilities, features and services as the client request and offers the outstanding event.
Conduct to success the event with considering operation of all the related departments
Manage the team activities of the team. (Training & development, coaching, performance, management etc.)
Make decisions, including employees/team and commit to a course of action with available information.
Prioritize and organize work assignments and delegate responsibilities.
Adhere to all standards, policies, and procedures about The Ritz Carlton Tokyo.
Share all the information with team members and contribute to team results.
Ability to be a clear thinker, analyze and resolve problems exercising good judgment.
Manage the banquet operation system.
Oversee BEO and Group Resume whenever required.
Effectively utilize sales resources and the team members.
Emphasize guest satisfaction during all departmental meetings and focus on continuous improvement.
Analyze candidate’s job-related themes, skills and competencies to ensure each placement decision maximizes team dynamics and talent utilization.
Approach work with a sense of urgency and purpose.
Allocate time and resources effectively when faced with competing demands.
Predict all situations, prepare for alternative as back-up and deal flexibly in facing on the problem.
Overcome obstacles to accomplish challenging objectives.
Follow through on inquiries, requests, and complaint.
Empower ladies and gentleman to provide excellent customer service.
Ensure ladies and gentlemen understand expectations and parameters.
Ensure top standard of personal presentation and grooming.
Treat people fairly, with dignity and respect.
Listen and respond to others at all times.
Discuss problems immediately with team members.
Explain own rationale and thought processes to help employees improve their skills.
Meeting banquet revenue goal and group rooms’ revenue
Ensure a high level of customer satisfaction and build long terms mutually beneficial customer relationships to support future revenue growth
Based on the proposal, effectively manage customer budgets to maximize revenue and meet customer needs and identify opportunities to up-sell products and services throughout the event with the client.
Seek the opportunity for up-selling of all the related equipments and facilities to maximize revenue more than the amount quoted by the Sales Manager.
Control all bookings to maximize the banquet revenue.
Maintain high level of knowledge with the competitor’s strength and weakness, economic trends, supply and demand.
Maximize revenue by up-selling contracted products and identifying additional revenue opportunities based on the event profile.
Meet and exceed individual up-sell goals and team banquet profitability goal.
Making a deal with all related departments and Partnership Company for smooth operation
Conduct to success the event with considering operation of all the related departments.
Take initiative of Pre-Convention/Pre-Event meeting whenever required.
Review the rooming list and detail arrival information and supervise the operation.
Ensure a meeting/event organizer satisfaction after each function.
Promote positive relationships with internal (all departments, all conference service and sales stuff) and External (the prestigious travel planner, meeting planner, and hotel suppliers) guests.
Emphasize guest engagement during all departmental meetings and focus on continuous improvement.
Provide all the detailed information from the client with all related department by verbal and written method accurately.
Explain own rationale and thought processes to help employees improve their skills.
General
Attend and contribute to all meetings as required.
Actively pursue self development and learn all kind of fields regarding the event planning.
Deal with change effectively and flexibly.
Provide the job performance accurately, efficiently, profitably, effectively and promptly.
Act independently to improve and increase skills and knowledge.
Demonstrate an awareness of personal strengths and areas for professional improvement.
Is willing to learn from others and provide the new idea for the team.
Perform all technical/procedural requirements of the job.
SINESSSS
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.