Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

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Automation Anywhere, Inc. Customer Success Manager in Tokyo, Japan

About Us

Automation Anywhere is the leader in intelligent automation solutions that put AI to work across every aspect of an organization. The company’s Automation Success Platform is infused with generative AI and offers process discovery, RPA, end-to-end process orchestration, document processing, and analytics, with a security and governance-first approach. With more than 5,000 customers worldwide, Automation Anywhere enables organizations to unleash productivity gains, drive innovation, improve customer service and accelerate business growth. The company is guided by its vision to fuel the future of work by unleashing human potential through intelligent automation. Learn more at  http://www.automationanywhere.com .

Customer Success Manager is a role is focused on ensuring our customers’ success in Japan, driving growth/adoption of our technology as well as boosting renewals and gleaning strategic insights that improve our product value. This is an exciting opportunity to unequivocally influence our customers, and Automation Anywhere’s success.

You’ll collaborate with the global team of Customer Success Managers responsible for customer management from on-boarding to regular reviews of progress towards shared objectives and ultimately ensuring the retention, satisfaction and growth of the relationship. You will also ensure that you are tailoring your services to meet our customer’s needs.

This is a challenging role that requires exceptional customer relationships, team building, a motivational style and analytical skills. Additionally, you will have a focus on quality management; foster an environment of innovation and demonstrate the ability to articulate a vision of continuous operational improvement as a way of working and managing.

Responsibilities

  • Own overall relationship with assigned customers, which include increasing adoption, ensuring retention, and satisfaction.

  • Establish a trusted/strategic advisor relationship with each assigned customer and drive the continued value of our products and services.

  • Develop, prepare, and nurture customers for advocacy.

  • Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals.

  • Work to identify and/or develop upsell opportunities.

  • Advocate customer needs/issues cross-departmentally.

  • Program manage account escalations.

Qualifications

  • Prior experience in Customer Success or equivalent history of increasing customer satisfaction, adoption, and retention.

  • Proven ability to drive the continuous value of our products.

  • Impeccable written and verbal communication skills.

  • Detail oriented and analytical.

  • Strong team player but still a self-starter.

  • Thrives in a multi-tasking environment and can adjust priorities on-the-fly.

Requirements:

  • 3 to 5 years of relevant experience.

  • Fluent level Japanese and Business level English

  • Experience with SaaS applications/platforms. (Microsoft, Salesforce, UiPath, ServiceNow, SAP, Workday, etc.

  • Prior experience in closing sales deals at the executive level a plus.

  • Technology background a big plus

  • You’re driven: No one needs to push you to excel; it’s just who you are.

  • Eager to learn, adapt and perfect your work; you seek out help and put it to good use.

  • You want to help and serve our customers: They win, so you win

  • Ability to lead and motivate others

  • Ability to work well in a team environment

All unsolicited resumes submitted to any @automationanywhere.com email address, whether submitted by an individual or by an agency, will not be eligible for an agency fee.

Automation Anywhere is the leader in intelligent automation solutions that put AI to work across every aspect of an organization. The company’s Automation Success Platform is infused with generative AI and offers process discovery, RPA, end-to-end process orchestration, document processing, and analytics, with a security and governance-first approach. With more than 5,000 customers worldwide, Automation Anywhere enables organizations to unleash productivity gains, drive innovation, improve customer service and accelerate business growth. The company is guided by its vision to fuel the future of work by unleashing human potential through intelligent automation. Learn more at www.automationanywhere.com .

Equal Opportunity Employer Automation Anywhere is an equal opportunity employer – M/F/D/V. We want to have the best available persons in every job. We will not discriminate in our employment practices due to an applicant’s race, color, creed, gender, religion, marital status, age, national origin and ancestry, physical or mental disability, medical condition, sex, genetic information, sexual orientation, military and veteran status or any other category protected by law.

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