Job Information
Amazon Customer Success Engr, Data Center Learning, Data Center Learning in Tokyo, Japan
Description
Reporting to the Manager of Customer Success for APJC, the Customer Success Engineer's (CSE) help clusters to become and remain self-sufficient in executing their own training programs to include planning and conducting of training activities. CSEs collaborate with Training Coordinators on the Data Center Learning team as well as managers and administrators in their clusters, to ensure training is planned, assigned, and scheduled properly. CSEs facilitate the Train-the-Trainer program in their clusters to ensure each cluster has the right number and type of Certified Instructors to conduct their training locally.
As a CSE you will track key metrics for your clusters, ensure data accuracy, assist in the reporting of these metrics as required, and within Data Center Learning you are the owner of training metrics for your clusters. Each CSE is both the front-line, day-to-day face of Data Center Learning in their clusters, and is also the front-line voice of the customer in representing their needs across Data Center Learning.
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.
You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
Key job responsibilities
You manage difficult projects and deliver critical solutions, improvements, and mechanisms, which require you to work independently across teams.
Engage with our customers to identify what is hindering growth, develop solutions, and test before scaling to benefit all customers. You understand customer sentiment about Data Center Learning products and services.
Organize, understand and share customer feedback with other teams to ensure Data Center Learning’s decisions always consider the voice of the customer.
Transform raw thoughts into clear, consistent, and accurate documentation and/or direction. You own project status communication.
Build constructive working relationships with customers, stakeholders, managers, and peers. You recognize discordant views and take part in constructive dialogue to resolve them.
Support new cluster launches by engaging with cluster leadership early and helping them build their training program as the cluster prepares to launch.
Collect data across multiple initiatives, are able to ensure data accuracy, and can communicate action-oRable insights from this data.
Audit cluster training plans and completion metrics, to identify areas for support or intervention.
Manage the rollout, maintenance, and auditing of the Train-the-Trainer program in your clusters to ensure they have the right number and type of Certified Instructors.
Highly skilled in the Data Center Learning’s learning management systems (LMS), KNet & Learn.
Able to create and close sessions, identify missed automated assignments, deep dive root causes, and escalate when required to resolve issues and minimize broader impact.
A day in the life
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
We are open to hiring candidates to work out of one of the following locations:
Tokyo, 13, JPN
Basic Qualifications
Bachelor’s degree in Electrical/Mechanical Engineering or equivalent experience.
Outstanding cross-functional stakeholder and relationship management skills.
A technical background sufficient to easily interact with and gain credibility among data center leaders and technical training professionals.
Experience working with internationally distributed teams.
Preferred Qualifications
Several years’ Data Center Operations experience.
Preferably a member of the Data Center Learning Advocate Community.
Excellent communication skills.
Possess excellent communication and writing skills, attention to detail, maintain high quality standards.
Excellent written and verbal communication skills in English and Japanese, with a demonstrated ability to communicate and influence people, teams, and organizations across a variety of media.
Strong quantitative and analytical skills, with the ability to use data and metrics to understand and report on programs/projects, and to drive necessary actions.
Please check the website below for measures to eliminate unwanted second-hand smoking in each facility:
https://www.amazon.jobs/en/landing_pages/passivesmoking
就業の場所における受動喫煙を防止するための措置に関する事項については、下記リンク先をご覧ください。
https://www.amazon.jobs/jp/landing_pages/passivesmoking
The salary information can be provided individually prior to the 1st interview
賃金に関する条件は、１次面接の前に個別にご案内することができます