Job Information
Amazon Business Operations Manager, Points Programs in Tokyo, Japan
Description
Are you passionate about customer experience? Can you help drive partner performance and have a track record of contributing on key initiatives? Are you successful at influencing others to deliver when faced with competing priorities? Would you excel at representing Amazon externally?
We are looking for a talented Business Operations Manager to join our Amazon Points team, a customer obsessed and diverse team. Amazon Points is Amazon’s customer rewards program that rewards customers for their eligible item purchases.
Key job responsibilities
The Business Operations manager supports the wider Points team working closely with product management, software development and technical operations. Locally, Business Operations works closely with internal teams such as Customer Service, Finance, Accounting and Fraud as well as third party partners and banks relied upon to process payments. This role also facilitates the local operational relationship with third party payment partners, advocating for customer experience and applying operational improvements. Additionally this team is responsible for supporting operational efficiencies and escalation reduction opportunities. Come and experience a company and team who focus on customer first!
The Business Operations Program Manager is responsible for helping drive operational excellence for our Points programs. This role will also partner with internal customers to identify points of friction, build a business case, propose requirements and advocate for customer experience improvement projects. This role is required to serve as a hands-on analyst, resolving escalations, gathering data and supporting projects.
A day in the life
Data Analysis and Payments Process management
Support data and transaction management tools/systems
Identify and resolve issues, conduct root cause analysis
Business Operations
Develop policies, procedures, controls; ensure alignment
Identify gaps, propose requirements for new projects
Resolve customer issues with tech teams
Partner operations
Collaborate with various teams for project support
Manage partner relationships, ensure performance and commitments
Oversee payment reconciliation processes
Risk Management
Collaborate on fraud risks and investigations
Enable risk reporting, oversight, and escalation
Ensure risks are mitigated or accepted appropriately
About the team
Visit Business Introduction and Employee Interviews (https://www.amazon.co.jp/b?ie=UTF8&node=5121596051)
Amazon is striving to be Earth’s Best Employer.
Want to learn about Amazon's employee diversity and inclusion efforts? Visit About Amazon.
https://www.aboutamazon.jp/news/working-at-amazon/?utm_source=hr&utm_medium=owned&utm_campaign=working2022
5121596051 5121544051 5121540051 262051eng 262051techxbiz
We are open to hiring candidates to work out of one of the following locations:
Tokyo, 13, JPN
Basic Qualifications
3+ years of program or project management experience
3+ years of working cross functionally with tech and non-tech teams experience
3+ years of defining and implementing process improvement initiatives using data and metrics experience
Bachelor's degree
Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
Experience defining program requirements and using data and metrics to determine improvements
Verbal and written communication skills at business level in English
Preferred Qualifications
3+ years of driving end to end delivery, and communicating results to senior leadership experience
3+ years of driving process improvements experience
Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
Experience building processes, project management, and schedules
Verbal and written communication skills at business level in Japanese.
Please check the website below for measures to eliminate unwanted second-hand smoking in each facility:
https://www.amazon.jobs/en/landing_pages/passivesmoking
就業の場所における受動喫煙を防止するための措置に関する事項については、下記リンク先をご覧ください。
https://www.amazon.jobs/jp/landing_pages/passivesmoking
The salary information can be provided individually prior to the 1st interview
賃金に関する条件は、１次面接の前に個別にご案内することができます