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S&P Global Accuris APAC Technical Account Manager & Consulting in Tokyo, Japan

Summary

The APAC Technical Account Management & Consulting team in S&P Global’s Engineering Services division, is looking for a high-performing senior consultant responsible for Solution Implementation and Customer Support in the APAC-Japan region who can speak and read English and Japanese. The ideal candidate will know the Windows architecture and basic infrastructure (server, storage, networks) in customer premise and public cloud environments.

What you will be doing

As a Solution Implementation Consultant, you will join a team responsible for post-sales solution implementation services , specifically on the Goldfire application product, which is deployed on-premise at customer sites. You will be working with the Sales and Technical Account Management teams in understanding the customer business challenges, how that maps to our solution implementation proposals, and upon sales closure, how best to project manage its implementation.

Also as a Customer Care Support Specialist, you will provide post-sales customer support for the Goldfire application in usage, upgrades and configuration of the application.

  • Solution Implementation :

  • Scope, plan and project manage post-sales Goldfire application implementation, ensure that production environment is operational with no issues, and hand-over to client(s).

  • Experienced in Windows Server OS and networking technology. Specifically, experience in supporting the following:

  • Windows Server installation, .Net Framework, IIS (Internet Information Service).

  • Working with Microsoft Active Directory (MS AD), Azure AD.

  • Implementing Single Sign-On environments.

  • Working with network ports 80, 443, 25, 110 (and others).

  • Working cloud platforms such as AWS and Azure.

  • Working with could applications such as O365, Share Point Online. Others.

  • Working with PLM and document management solutions are a plus.

  • Customer Support:

  • Support customers in the APAC-Japan region to manage, configure, upgrade, and troubleshoot Goldfire products.

  • Take ownership of customer requests – technical, informational, change, properly diagnosing and prioritizing by severity and impact.

  • Work with Engineering teams to drive timely issue resolution within accepted service levels.

  • Become an expert on individual customer business and technical environments so you can provide insights, e.g. usage, difficulties, licensing issues, expansion opportunities, etc.

Things we need

  • Ability to speak and read English and Japanese. A huge bonus if Chinese and/or Korean is added.

  • You’re driven: No one needs to push you to excel; it’s just who you are.

  • You enjoy a fast-paced, dynamic, high-performance work culture.

  • Passion for building relationships with customers in a wide variety of industries.

  • Outstanding verbal and written skills with the ability to articulate complex concepts to cross-functional technical and non-technical audiences.

Things that would be helpful, but not required

  • Implementation and troubleshooting application integration to third-party platforms through API’s and SDK’s.

Preferred experience and education

  • 4+ years of customer-facing experience in an operational customer-facing support role.

  • Bachelor’s degree in Computer Science or related field.

Location and Travel

Remote, Tokyo.

This job has no international travel requirements.

Who we are

S&P Global is a fortune 500 company with 35,000 employees serving 100% of the Global Fortune 100 and over 1000,000 clients in 140 countries.

The Engineering Services division builds, delivers, and supports “Goldfire by S&P Global” - a scalable cognitive search engine that provides single-point access to information across the enterprise and empowers the technical professional to make the right decision at the right time. Leveraging state-of-the-art AI-powered Natural Language Processing, Goldfire automatically reads, organizes, and summarizes technical knowledge to solve problems, inform decisions, and deliver value to our customers.

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to:  EEO.Compliance@spglobal.com  and your request will be forwarded to the appropriate person. 

US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf  describes discrimination protections under federal law.

202 - Middle Professional (EEO Job Group) (inactive), 20 - Professional (EEO-2 Job Categories-United States of America), BSMGMT202.2 - Middle Professional Tier II (EEO Job Group)

Job ID: 292100

Posted On: 2023-09-21

Location: Tokyo, Tokyo, Japan

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