Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

Here are a few things you should know:
  • This site is mobile friendly. You do not need a log-in or password to access information.
  • Jobs on this site are original and unduplicated and come from three sources: the Federal government, state workforce agency job banks, and corporate career websites. All jobs are vetted to ensure there are no scams, training schemes, or phishing.
  • The site is refreshed daily to remove out-of-date content.
  • The newest jobs are listed first, so use the search features to match your interests. You can look for jobs in a specific geographical location, by title or keyword, or you can use the military crosswalk. You may want to do something different from your military career, but you undoubtedly have skills from that occupation that match to a civilian job.
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Job Information

PDI Technologies ERP Customer Support Analyst II in Temple, Texas

Location: US Remote, Temple, TX preferred

Employee Level: Individual Contributor

Career Level: Mid-Level

What You Need:

  • Requires top-notch customer service skills and ability to build rapport

  • Demonstrable ability to troubleshoot complex software issues and test software applications

  • Exceptional written and verbal communication and ability to translate complex technical issues into layman’s terms

  • Ability to multi-task and prioritize issues in a fast-paced work environment

  • Desire and ability to support and train customers via phone, remote connections, or in person

  • Proficiency with MS Office Suite

  • Proficiency with Microsoft SQL preferred

  • Prior experience supporting ERP application preferred

    About the Job:

    PDI Technologies is recruiting for exceptional software customer support to add to our team in Temple, TX. PDI seeks to recruit and develop outstanding professionals that can maximize the use of emerging technologies to create innovative solutions for our customers. We do this while remaining committed to superior customer service. Support Consultants are advanced customer support staff, providing high-touch customer service on any escalated issues and sustained support to customers experiencing software issues.

    What You’ll Do

  • Assist customers with PDI software issue resolution

  • Identify, analyze, and resolve customer issues, documenting work in case notes, and escalating issues appropriately

  • Work closely with SMEs and Software Engineers to create knowledgebase content

  • Participate in ongoing training and development, and assist with software quality assurance

  • Create change requests for software enhancements based on customer feedback and issues

  • Occasionally instruct classes on PDI products or industry best practices for internal and external customers

  • Mentor other team members to address and resolve customer concerns in a timely manner and provide a feedback loop to development when indicated

  • Provide on-call (after hours) support for evenings, weekends, and holidays as required

    Why PDI Technologies?

    PDI Technologies, Inc. resides at the intersection of productivity and sales growth, delivering powerful solutions that serve as the backbone of the convenience retail and petroleum wholesale ecosystem. By “Connecting Convenience” across the globe, we empower businesses to increase productivity, make more informed decisions, and engage faster with their customers.

    We offer:

  • Comprehensive benefits package including health, dental, and vision coverage effective immediately

  • Fully flexible remote work environment

  • Matching Group Retirement Savings Plan

  • PTO effective immediately  

  • Quarterly self-investment allowance for personal and professional development, health and wellness, entertainment, travel, charitable giving, tech, travel, etc.

  • Strong culture that values authenticity, trust, curiosity, and diversity of thought

    Our Commitment to Diversity, Inclusion & Belonging 

    At PDI Technologies, diversity is embraced. We are committed to cultivating an environment that is safe, welcoming, and inclusive for all individuals. PDI Technologies is an Equal Opportunity Employer. We agree not to discriminate against any employee or job applicant because of race, color, religion, national origin, sex, physical or mental disability, or age.

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