JPMorgan Chase Collections Recovery Specialist IV in Tempe, Arizona
Primary function of this department is to collect charged off Secured/Unsecured loans. This position corresponds with customers, brokers, title companies, and attorneys to facilitate resolution and collect on charged off accounts through advanced contact, consultation and collection efforts.
Principal Duties and Responsibilities
Contact customers, brokers, title companies, and attorneys by telephone to establish a mutual agreement to bring charged off real estate loans to resolution based on liquidity and available assets.
Utilize negotiation skills to obtain payoff, settlements, short sale, and refinance of customer's home equity loan.
Answer inbound calls on charge-off accounts and determine necessary actions.
Perform account reviews and audits to ensure compliance with internal control requirements. Manage controls and compliance with internal procedures with regard to settlement negotiations and approvals.
Minimum 2 years' experience in Loss Mitigation/Collections preferred; specifically, in a multi-system collection environment and preferably with a background working real estate portfolio.
Previous back-end collections or recovery experience a plus.
Excellent verbal and written communication skills.
Proven problem solving, decision-making, negotiation, and analytical skills.
Ability to work independently and resolve complex issues in a fast-paced high-pressure performance environment while consistently meeting strict deadlines.
Understanding of FDCPA, consumer credit laws, financial analysis and bankruptcy knowledge preferred.
Excellent verbal and written communication and organizational skills.
In-depth knowledge of mortgage loan servicing procedures.
Multi-State loan service experience preferred.
High school diploma or GED; College preferred.
Proven ability to multi-task and strong organizational skills is preferred.
Strong computer keyboard/typing skills are required.
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
Equal Opportunity Employer/Disability/Veterans