Account Specialist II CHARGEBACKS in Tempe, Arizona
Successful Account Specialists balance their focus on business results with offering options and finding solutions to help our customers. They also:
Are very comfortable communicating with customers in a metrics-driven environment
Are able to navigate multiple technologies while staying engaged with our customers
Demonstrate resiliency and extreme adaptability in a fast-paced environment
Possess strong customer focus with the ability to have detailed conversations with our customers
Take ownership of each customer interaction while treating customers with respect and responding with empathy
Document customer account activities thoroughly and concisely
Demonstrates personal excellence including punctuality, integrity, and accountability
Approach problems logically and with good judgment to ensure the appropriate customer outcome
Make appropriate decisions on behalf of our customers quickly and effectively
Effectively prioritize work to ensure efficiency
Are required to abide by all applicable regulatory and department practices and procedures
Have the ability to work independently and in a team environment
Think critically and exercise independent judgement
If you bring that, we'll take care of the rest! When you join JPMorgan Chase & Co., we'll:
Offer a competitive base salary and a wide range of benefits including paid time off, savings programs, health care, insurance plans, tuition assistance, and more
Provide opportunities for professional growth and advancement
Provide a work environment of high-energy employees that are trained, coached, focused, and driven
Provide paid classroom and on the job training, including industry leading benefits that start on day 1
Respect and value diversity, integrity, and teamwork
High School diploma/GED required
Must be willing to work in an environment that requires 100% phone-based customer interaction
Minimum of one year of customer interaction or customer support experience strongly preferred, either by phone or face-to-face
Proficiency with basic computer functions including mouse and keyboard usage, launching applications, conducting searches on the Internet, and maneuvering in a Windows-based environment strongly preferred
New to Chase? See how our specialists make a real difference for our customers:
Work schedules will vary. Candidates must be willing to work schedules during our operating hours, which include evenings and weekends. Specific information will be provided by the Recruiter.
This position requires that you attend the training as scheduled. The hours may not coincide with your regularly scheduled hours.
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
Equal Opportunity Employer/Disability/Veterans