Job Information
Citigroup Workforce Intelligence & Talent Acquisition, Client Services Partner (Hybrid) in Tampa, Florida
The Client Services Partner for our Workforce Intelligence & Talent Acquisition team (WITA) is a strategic partner supporting our internal global WITA leadership team on their operational disciplines. An enabling role to support building best in class workforce intelligence & talent acquisition capabilities across Citi.
The WITA Client Services Partner role sits within WITA’s Global Strategy & Solutions Delivery organization. The WITA Partner is responsible for accomplishing results, driving the end-to-end strategy, execution, and delivery of the strategy & solutions delivery pillars.
Key Responsibilities:
To understand and provide end to end support for their leader’s operational discipline and provide “SSD as a Service” covering Business Execution, Portfolio, Process and Change Management, Tech and Non-Tech Solutions Optimization, Risk & Controls, Data & Insights.
Maintaining bidirectional information flow & strategic advisory across SSD to our clients
Operational data awareness, oversight & defining recommendations to drive operational excellence /strategy
Use analytics to inform decisions & make recommendations
Driving simplification & standardization vision of branding
Prepare materials and participate in the Stakeholder engagements, Operational and Business Reviews, Risk forums (track follow up/actions to closure)
Elicitation of business case/need, business requirements and charter for the tech and non-tech book of work for our clients
Lead formation for flex teams to deliver tech and non-tech book of work for the respective client/WITA leader they support
Monitor and analyze Scorecards, data & insights and facilitate remediation actions
Credible challenge and ensure accountability of SSD with all the stakeholder groups
Facilitate BAU operations execution for Demand, Capacity Planning, Resource Planning and utilization, Financial Planning/tracking, Hiring, Movement, Talent, Performance and Compensation process
Apply a commercial mind-set to ensure that recruitment is delivered in the most efficient and cost effective way while achieving hiring excellence and an unparalleled candidate experience
Knowledge / Experience:
Relationship management experience and ability to interact efficiently with various stakeholders across different geographies at all organisational levels
Strong project management and delivery skills or program implementation experience
Solutions driven and able to balance timely delivery with cost effectiveness and quality assurance
Strong influencing skills; easily consults and negotiates with internal and external stakeholders regionally and globally
Able to identify continuous improvement opportunities through evidence backed decisions
Risk awareness
Provide quality summary updates for senior management
Knowledge of finance / banking / HR or recruitment and prior experience working in complex global business models
Knowledge of Shared Services environment
Qualifications:
6-10 years of relevant experience
Demonstrated core leadership skills
Consistently demonstrates clear and concise written and verbal communication
Education:
Bachelor’s degree/University degree or equivalent experience
Master’s degree preferred
Job Family Group:
Business Strategy, Management & Administration
Job Family:
Business Administration
Time Type:
Full time
Primary Location:
Tampa Florida United States
Primary Location Full Time Salary Range:
$113,840.00 - $170,760.00
In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
Anticipated Posting Close Date:
May 03, 2024
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.