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Citigroup Vice President, HR Systems Lead Analyst – HR ServiceNow (Hybrid) in Tampa, Florida

The HRP&D Technology Solutions team is a group of professionals who support the HR organization with technology enhancements for HR ServiceNow (HRSD) and Workday. The team drives changes and supports requests for changes in our HR technology applications and associated processes. The team is focused on the user experience in HR ServiceNow (HRSD) and Workday Core module including the ability to quickly find information to resolve questions or easily walk through steps to complete an action. The HR Systems Lead Analyst is a professional who stays abreast of developments within own field and contributes to directional strategy for the organization. Provides advice related to the HR ServiceNow functionality to meet the needs of employees, managers and HR teams. We are looking for individuals who can manage ambiguity well, demonstrate a curious mindset and will lean into the opportunity to support the initiatives related to transforming the way we work, understand the existing landscape and taking ownership to find solutions and deliver change.

Advisory & Leadership Responsibilities:

  • Serve as an advisor to HR groups and other partners on HR applications (specifically HR ServiceNow), processes, change impacts, etc.

  • Actively engage in activities aimed at streamlining, simplifying, and standardizing processes across Human Resources Disciplines.

  • Establish yourself as a subject matter expert on the HR ServiceNow application and data-driven advisor on processes within remit; including identifying tangible metrics to monitor and measure the impact of implemented changes.

  • Day-to-day management of individual and team Book of Work (including HR ServiceNow and Workday) and project responsibilities including milestone setting, task and actions management, coordination and execution of plan within required timelines and to stakeholder quality expectations.

  • Provide implementation / post-implementation support.

  • Drive productivity/ cost savings initiatives in partnership with the overall HRP&D organization.

  • Participate in key stakeholder (process owners, HR teams, systems support and technology teams) meetings to assess scope of strategic needs, educate stakeholders on strategy, and make recommendations for achieving desired impact. Specifically related to HR technology - HR ServiceNow and Workday.

Project Management Responsibilities:

  • Partner closely with HR Process Owners and HR teams to monitor the performance of multiple initiatives, projects, and programs as they relate to HR ServiceNow and Workday.

  • Provide detailed analyses for the overall impacts resulting from Projects and Change Requests.

  • Engage in activities related to change management, as necessary.

  • Ensure correct and meaningful meeting minutes with clear deliverables are captured, distributed and actioned.

Risk and Control Governance Responsibilities:

  • Oversee risk and control activities associated with the HRP&D Technology Solutions Team.

  • Monitor Book of Work for team projects and change requests ensuring all applicable items are included and have current details including description, start and end dates, status, etc.

  • Manage and track Issues and Corrective Action Plans as necessary.

  • Serve as the delegate for manager for approvals and controls (e.g., approvals for access/application requests, production migrations, requirements documentation prior to submission, etc.).

Qualifications:

  • 4+ years of experience as a Subject Matter Expert for HR ServiceNow.

  • Prior roles should include experience with understanding HR processes and using that knowledge to identify and advising stakeholders on the best solutions for HR ServiceNow enhancements, with a focus on improving the overall user experience and effectiveness of the process.

  • Process Mapping and project management experience is preferred.

  • Lean/Six Sigma Methodology experience is preferred.

  • Demonstrated strong organizational, influencing and leadership skills.

  • Outstanding relationship management, presentation and communication skills.

  • Ability to work under pressure and prioritize work for self and others to meet tight deadlines.

  • Experience in developing project plans and managing individual deadlines and goals.

  • Ability to find issues and problems, generate solutions and choose alternatives using basic root cause analysis.

  • Understands HR ServiceNow functionality and is able to communication technical implications of system design.

  • Willingness to ask questions, challenge the process and seek out answers.

  • Ability to work independently and take ownership of various parts of a project or initiative.

  • Demonstrated excellent analytical and problem-solving skills.

  • Strong process reengineering skills, including the ability to understand the why behind processes and offer suggestions on how to streamline and improve functionality and processes.

  • Advanced skills with Microsoft Products (Excel, PowerPoint, Word, Visio, etc.).

  • Excellent data skills, including the ability to identify the right data sets and transform that data into insights and recommendations for actions.

  • Experience working in global environments and successfully delivering results with virtual teams/partners.

  • Demonstrated ability to adapt to changes, pivot quickly when priorities change, and remain flexible during periods of ambiguity.

  • Experience providing guidance and support to others on day-to-day work and initiatives.

  • Ability to successfully work with limited direct supervision.

Education:

  • Bachelor’s degree or 8+ years of equivalent experience.

Job Family Group:

Project and Program Management

Job Family:

Project Management

Time Type:

Full time

Primary Location:

Tampa Florida United States

Primary Location Full Time Salary Range:

$103,920.00 - $155,880.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Anticipated Posting Close Date:

Sep 16, 2024

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm) .

View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) .

View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo_aa_policy.pdf) .

View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)

Citi is an equal opportunity and affirmative action employer.

Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

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