Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

Here are a few things you should know:
  • This site is mobile friendly. You do not need a log-in or password to access information.
  • Jobs on this site are original and unduplicated and come from three sources: the Federal government, state workforce agency job banks, and corporate career websites. All jobs are vetted to ensure there are no scams, training schemes, or phishing.
  • The site is refreshed daily to remove out-of-date content.
  • The newest jobs are listed first, so use the search features to match your interests. You can look for jobs in a specific geographical location, by title or keyword, or you can use the military crosswalk. You may want to do something different from your military career, but you undoubtedly have skills from that occupation that match to a civilian job.
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Job Information

WTW Quality Assurance Director in Tampa, Florida

TRANZACT is a Leader in the direct to consumer over 65 Health Insurance Industry and partners with the leading Insurance providers in this space. TRANZACT acquires customers through telephonic based marketing and sales. TRANZACT is seeking a qualified Quality Assurance Director, this is a full-time salaried position responsible for managing Quality Assurance production, sales call quality, implementing Quality of Business team strategy, managing outsourced vendor/partners, and developing and managing the Quality Assurance Team. An effective leader in this position will collaborate with internal departments; Sales Leadership, Business Leaders, Quality of Business Team, etc., to ensure the Quality Assurance team is aligned with the business goals, managing key strategic initiatives, complying with federal and state laws and effectively communicating the performance of our sales agents, into actionable items that drive improvement. Hybrid work schedule - in office Tuesdays and Thursdays.

Essential Duties and Responsibilities:

  • Develop and document processes to maximize department efficiencies while maintaining work quality.

  • Manage department KPIs and efficiencies including reviewing/approving timecards, Performance Improvement Plans (PIP) and Disciplinary action plans.

  • Routinely calibrate QA scoring methods with sales scripts and processes to ensure consistency.

  • Develop job descriptions, incentive programs, and staffing recommendations.

  • Provide oversight and direction to team leads/direct reports.

  • Create and present department results to managers, directors, and senior level company executives.

TRANZACT, a WTW Company, is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Equal Opportunity Employer / Disability / Vet (https://cdn-static.findly.com/wp-content/uploads/sites/478/2019/03/Equal-Opportunity-is-the-Law-Poster-Supplement.pdf)

Qualifications

  • Bachelor's Degree required.

  • 2+ Years experience in managing telephonic sales – Quality Assurance Teams/Business preferred.

  • Previous management experience working Quality Assurance, Sales, Customer Service or similar experience is highly recommended.

  • 2 + Year's insurance industry experience - background in health insurance, preferably Medicare Advantage preferred.

  • Solid computer skills with competencies using: MS Word, Power Point and Excel.

  • Strong Analytical and problem-solving abilities.

  • Proven excellence in both written and communication skills.

  • Ability to work in a fast paced environment

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